ChurnZero

JANUARY 13, 2023

The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future. First, digital CS will become a way of life due to flat or reduced headcount. What other changes are coming down the pike for Customer Success?

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

Beyond Philosophy

AUGUST 26, 2021

Research over the last few years points to a lackluster performance for return on investment. ” So today, we are going to cover the five rules to guarantee a Return on Investment. You can’t just take things at face value, but you need to dig deeper to understand what your experience provides value for people.

Return on Investment 78

Return on Investment Call Center Measurement Customer Experience 78

BirdEye

MARCH 10, 2022

What is a good Google review star rating? When a customer review contains relevant keywords about your business (“Awesome estate planning!”), it will help Google better understand the kinds of services that you provide. A high overall star rating shows that customers value your business, but it doesn’t tell the whole story.

Tips 105

Tips Policies Customer Experience Management 105

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? They’re a trickier marketing target, but with data-led marketing capabilities, there’s no longer any excuse for overlooking them. Capture exclusive customer insight. You can be one of those CEOs.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

SmartKarrot

NOVEMBER 2, 2020

The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. What may not have affected a business earlier now poses a major problem. What do Experts have to say? He says, “It’s all about the customer onboarding experience.” “New

Customer Retention 21

Customer Retention Strategy e-support Social Media 21