Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty.

Interaction 211

Interaction How To Self Service Customers 211

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million people employed by call center outsourcing Philippines. . AI is a long way from replacing humans for more complicated voice calls or chats. But, is this rate of adoption for better or for worse?

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Call Experts

SEPTEMBER 18, 2019

At Call Experts, we invest in training. In our fast-paced ever-changing world, a call center needs to keep pace or they will be at risk of getting left behind. This additional learning helps the new agents grow into their role and build on the experience they gained during their initial orientation. Training for all.

Training 40

Training Call Center Conference Contact Center 40

Solvvy

AUGUST 31, 2022

Successful marketers know that to capture new business — and keep customers coming back — they need to appeal to people’s emotions through engagement and ensure customers associate positive feelings with their brands. How is a CSAT Score Calculated? How is a CSAT Score Calculated? What is a CSAT Score?

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 124

B2C Customer Retention Strategy Brands 124

Uniphore

JANUARY 4, 2022

Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. The future of business is understanding how to unlock the value of conversations. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kitewheel

DECEMBER 14, 2020

To get the customer experience right at your business you need buy-in from every part of the enterprise. If you have spent the past few years or months considering digital transformation or other enterprise-wide initiatives, you know that this process is not always easy. What does it mean to build a customer journey team?

Customer Journeys 52

Customer Journeys Call Center Call Center Experience Analytics 52

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. But standing in your way are existing customer data management challenges. What are Customer Data Platforms?

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

AWS Machine Learning

JANUARY 20, 2023

In this post, we discuss how CCC Intelligent Solutions (CCC) combined Amazon SageMaker with other AWS services to create a custom solution capable of hosting the types of complex artificial intelligence (AI) models envisioned. At times, ensemble models can also be implemented as a serial inference pipeline.

Insurance 64

Insurance System Video Policies 64

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. Accelerating customer-centricity.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52