Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

Management 52

Management Gamification ROI Trends 52

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. The second quarter of 2020 was chaotic. Train to Listen. I’m sure you have too.

Customer Retention 97

Customer Retention Strategy Knowledge Base Chief Customer Officer 97

BirdEye

NOVEMBER 16, 2023

Do review marketing to attract more customers 3. Develop customized property management solutions 20. Develop real estate software solutions 27. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Gainsight

SEPTEMBER 28, 2020

It is not uncommon for companies to transition customers to varying segments, especially during an economic downturn. The expectation to do more with less has companies reallocating and stretching internal resources. When companies examine re-segmentation, there is a set of customers that seem not to garner attention.

Resources 98

Resources NPS e-support Customers 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. 10 Customer Success Leaders to Watch in 2022.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Magellan Solutions

JULY 23, 2021

A comparison of technical support outsourcing in Vietnam, India, Poland, and the Philippines . Planning on beginning or enhancing your current call tech support outsourcing activities? Nevertheless, all qualified software development outsourcing firms will be ready to listen to your needs first before helping you make the right choice.

Report 40

Report Software Call Center Government 40

Magellan Solutions

MARCH 28, 2021

Content moderation is crucial in keeping brand and customers’ interaction a great experience. Towards your customers and prospective buyers. Also this provides a sense of safety for your customers. Content moderation market has two types: services and software & platform. Multilingual support.

Social Media 52

Social Media Guidelines e-support Brands 52