SurveySparrow

FEBRUARY 22, 2024

The method is simple enough – read customers for their continued patronage. One software that helps with this is BHN Rewards (formerly Rybbon). It’s a complete solution for sending, tracking, and managing digital rewards programs. A tool that can help you here is a robust customer service and support tool.

Customer Retention 52

Customer Retention Software Gamification e-support 52

delighted

JUNE 1, 2022

It’s important to note that customer lifetime value is different from loyalty and satisfaction metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) because customer lifetime is based on revenue specifically, whereas other customer satisfaction metrics are based on sentiment and promise.

Net Promoter Score 70

Net Promoter Score Customer Retention Self Service Loyalty 70

delighted

DECEMBER 10, 2019

In that case, showing the opportunity for financial return with 3rd-party statistics like the ones below can help stakeholders see the potential of a CX program: Retail customers who are promoters spend 3.5-4x 4x more than detractors across a variety of retail products and services. Group customers based on their CX score.

ROI 40

ROI Measurement Customer Experience Effort Score 40

SurveySensum

FEBRUARY 28, 2024

Survicate offers comprehensive support through live chat and email, a dedicated help center, customer onboarding, informative videos, and webinars, ensuring users encounter minimal challenges. It has wide versatility in collecting various types of data through NPS, CES, CSAT surveys, and more. Assists in implementing reward programs.

Tools 52

Tools Feedback Analysis Survey 52

Second to None

FEBRUARY 19, 2019

Samples build an an engaged environment that prioritizes the shopper and expands customer reach. Loyalty and Rewards. Loyalty and reward programs are the bread and butter of brand experience. These programs will increase both customer engagement and brand loyalty.

Industry 73

Industry Brands Rewards Programs Loyalty 73

Currency Alliance

JUNE 11, 2019

In retail banking, this manifested in various ways: relatively high interest rates and ‘free’ account services in the UK, or card-linked offers (CLOs) which found a degree of appeal in the US and have been expanding worldwide. Bribing customers is easy and, as with most easy initiatives, not very profitable.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Second to None

FEBRUARY 19, 2019

Samples build an an engaged environment that prioritizes the shopper and expands customer reach. Loyalty and Rewards. Loyalty and reward programs are the bread and butter of brand experience. These programs will increase both customer engagement and brand loyalty.

Industry 48

Industry Brands Rewards Programs Loyalty 48

SurveySparrow

SEPTEMBER 25, 2020

You will get to know the following: Are there areas for improvement in your product or service? Touchpoints that provide a less-than-ideal experience for your customer. Issues with the customer service team and how they handle complaints. Issues in the delivery of services. How happy are they with your product?

Sales 59

Sales Survey How To Omni-Channel 59

Currency Alliance

JUNE 16, 2020

Other initiatives from big brands, such as Orange, were quite simple, but very effective mixes of online and offline engagement that drove huge increases in NPS. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. As a result, the supermarket’s NPS has gone up and up.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52