Customer Focused Customer Service Strategies Customer Service Training Interaction 
ShepHyken
MARCH 30, 2022
Customers want the basics before anything else. . While, in general, helpful and friendly interactions get customers to come back, here’s another statistic from something more specific, which focuses on complaints. 89% of customers want employees who are kind and helpful. . Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 17, 2021
If you’re already offering your customers digital solutions, what can you do to make them better? What digital interactions do we offer that our customers use and appreciate? . What digital interactions do our competitors have that we don’t offer? . If so, can we implement similar offerings for our customers? .
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Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
DECEMBER 6, 2023
In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. It’s not about blame.
ShepHyken
JULY 28, 2021
One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Often, they are really just one person the customer is interacting with.
ShepHyken
AUGUST 12, 2020
When it comes to people interacting with people, that’s probably true. It’s a genuine “thank you” or another comment to share your appreciation for your customer. That’s a great customer service strategy—just be nice! What does it cost to be nice? Some would say, “Nothing.” I’m in the process of writing a new book.
ShepHyken
MAY 26, 2021
This is what great salespeople do to prepare for a meeting with a customer or client. This is how anyone delivers a better experience, regardless of whether it’s during the sales process or any other interaction the customer has with people in a company. The lesson: Know who your customer is. He said, “Graphics.”
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