Customer Experience Professionals Customer Journeys Loyalty Travel 
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.
ijgolding
FEBRUARY 12, 2018
According to a study by Gallup, “only half of customers believe that the companies they do business with always deliver on what they promise”. This is not a description of what the brand can do or provide for a customer, but rather what they actually are for their customers and how they deliver value to them.
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Answer Dash
SEPTEMBER 14, 2019
Here are 3 major findings that I want you to share with you from this comprehensive research: 8/10 GEN Z’ERS ARE WILLING TO GIVE BRANDS ANOTHER CHANCE Exceptional CX is memorable and good news travels fast. Gen Z tends to do more talking with their friends, family, and colleagues about an experience.
ijgolding
MARCH 31, 2017
If you have been a follower of my writing for some time, you will know that I am no stranger to air travel! So when my friend and fellow CCXP (Certified Customer Experience Professional), Mike Bartlett sent me his own story comparing Delta and Virgin, I felt that others needed to read it too!
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Amy: She’s head of Customer Advocacy at MindTouch. Angus Yang. Why we love Augie: He’s the Sr. Bruce Temkin.
ijgolding
JANUARY 24, 2017
Up until January 2016, when I had the honour of being a judge at the inaugural Gulf Customer Experience Awards , the volume of discussion about ‘service’ has been significant. Yet despite this, a demonstrable understanding and application of Customer Experience has not been as obvious.
ijgolding
NOVEMBER 16, 2015
Whilst the meaning behind the phrases is perfectly well intended, all too often the words and their meaning are dismissed by those looking for any excuse to resist a focus on ‘the customer’. Last week I, along with thousands of other Customer Experience Professionals, proudly celebrated the third global CX Day.
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