Episode 001 – Exactly What the Customer Experience IS and Isn’t - Transforming the Customer Experience
Kristina Evey
JUNE 12, 2018
Show Notes… Exactly What the Customer Experience IS and Isn’t. Customer Service / Front Line staff skills only – Only customer-facing staff have to concern themselves with CEX because Leadership doesn’t need to be involved. – Considering the Customer Perspective and Impact FIRST.
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