Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. Sign up today !

Video 52

Video Analytics Tips Resources 52

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Out-of-the-Box Functionality . Out-of-the-Box Functionality .

Customer Journeys 87

Customer Journeys Customer Success Communication Tools 87

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. JumpStart solution templates.

Metrics 71

Metrics Training Data Healthcare 71

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Customers need reassurance. The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. This is another type of reassurance for customers.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. Customers pay for licenses upfront before they can use the product.

ROI 98

ROI Data Examples Report 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. Engage with followers through comments, likes, and responding to messages.

Marketing 109

Marketing Social Media Advertising Tips 109

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? We’ll get into this later). Cut down costs.

Video 246

Video Social Media Software Knowledge Base 246

Kustomer

SEPTEMBER 12, 2023

In reality, AI has been integrated into our everyday lives for years now, especially for the average customer. Even you, as a business owner or customer service manager, are likely already using generative AI in CS, or you should be. But how do we use this type of technology to enhance the customer experience?

Self Service 52

Self Service Chatbots CRM Social Media 52

Vonage

APRIL 6, 2016

But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done and you can improve customer experience to your advantage. This little exercise shows how easy it is to improve customer experience by adding a personal touch.

Customer Experience 120

Customer Experience Exercises Connections Culture 120

Pink Guava

JUNE 29, 2021

Relook at Customer Experience with New Lens Customer Experience origin dates back to at least a couple of decades. Over a period of time as Internet services picked up it flared the e-commerce industry allowing customers to choose from multiple providers and order from comfort of home.

Omni-Channel 88

Omni-Channel e-support Return on Investment Policies 88

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Localized engagement One key challenge multi-location businesses face is engaging with customers on a local level. Table of contents What is social media monitoring?

Social Media 57

Social Media Multi-Channel Trends Tips 57

Beyond Philosophy

FEBRUARY 22, 2018

For years, Apple has distinguished itself as a company that knows how to build an emotional connection with its customers. But with its recent missteps in its handling of iPhone battery issues, one has to wonder: has Apple lost touch with its customer base? Poor Communication Leads to Unhappy Customers.

Travel 130

Travel Fashion Customers Policies 130

Interactions

MAY 6, 2021

When it comes to customer service, there are strong opinions for each. . On one hand, automated systems can handle an unlimited number of customers at once, resulting in less time wasted and lower operational costs. Instead, it acts as a glorified redirect where the customer will still have to wait.

Self Service 62

Self Service Effort Score Contact Center eBook 62

SurveySparrow

FEBRUARY 24, 2024

Turns out customers don’t always say what they mean. Customer sentiment analysis lets you hear what’s really being said between the lines. If you are confused about the whole idea of customer sentiment, I have got you covered. What is Customer Sentiment? So… What is Customer Sentiment Analysis?

Analysis 52

Analysis Social Media Effort Score Survey 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Customer reviews offer an honest gateway into a product’s pros, cons, and features.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

CustomerSuccessBox

MAY 8, 2022

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Of course, this has an impact on the customer’s ability to execute their work, but it also has an impact on the CSM’s quota and the company’s general ability to develop and grow. of its revenue on IT, compared to 4.1

Customer Success 52

Customer Success How To Software Training 52

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Keep the options relevant.

Tips 81

Tips Self Service Contact Center Call Center 81

AWS Machine Learning

JULY 25, 2023

It is all backed by very large models that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document.

Connections 79

Connections Resources Financial Groups 79

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Vonage

MARCH 8, 2016

Back this vision up with customer service education and other measures and you can transform your business for the better. This vision can serve as a guiding light for customer service education and to focus your efforts now and in the future. Why do I need an engaging service vision to assist with customer service education?

Customer Service 120

Customer Service Airlines Transportation Travel 120

AWS Machine Learning

AUGUST 15, 2022

Across multiple industries, customers need to process millions of documents per year in the course of their business. For customers who process millions of documents, this is a critical aspect for the end-user experience and a top digital transformation priority. Train an Amazon Comprehend custom entity recognition model.

Banking 74

Banking e-support Training Effort Score 74

Eptica

AUGUST 1, 2018

At the same time, working in customer service is a stressful and high-pressure job. This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily.

Average Handle Time 70

Average Handle Time Self Service Knowledge Base Contact Center 70

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. These platforms let you connect with potential customers and share useful and interesting content. This includes using relevant keywords in your website’s content, meta tags, and URLs.

Social Media 52

Social Media Exceptional Customer Service Consulting Groups 52

ProProfs Chat

DECEMBER 12, 2019

Are you unable to cater to the customers’ needs and their grievances? Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers. The focus here is on end-user functionality, and hence, it mandates that customers’ needs and grievances be met and resolved in due time.

Self Service 95

Self Service Customer Service Representative Wait Times Multi-Channel 95

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? Here’s a customer review on this limitation.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. data_science_account_id – The account where we will be training and therefore creating the actual model artifact.

Policies 82

Policies Training Resources Groups 82

Eptica

JULY 17, 2019

Date: Wednesday, July 17, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Empowering agility through AI-based Voice of the Customer programs. Author: Taoufik Massoussi - Product Manager & Head of AI Every industry is facing greater competition and a need to react more quickly to customer needs , often in real-time.

Analytics 58

Analytics Social Media Retail Training 58

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? If you have an ongoing business relationship, customers will come to feel that they are getting to know you – and that you are getting to know them.

Loyalty 109

Loyalty Customers Knowledge Base Customer Service Training 109

Eptica

NOVEMBER 6, 2019

Author: Guest author - Jeannie Walters Those of us in the customer experience industry can feel like we are making progress when we are collecting valuable customer feedback, communicating throughout the organization, and creating awareness about the importance of focusing on customers. But what does buy-in look like?

Leadership 77

Leadership Net Promoter Score Contact Center Effort Score 77

Magellan Solutions

OCTOBER 1, 2022

Web developers are needed to make and change online shops, blogs, news sites, games, and informational websites. A strong online presence has been known for a long time to be important for both business success and customer happiness. You don’t have to worry about giving them the training and tools they need.

Software 75

Software Call Center Communication Training 75

SurveySparrow

JANUARY 9, 2024

This blog will look into the top AI market research tools, their features, and pricing! Customer Connection: With these tools, you can understand your customers better. Question Piping for Human Touch: Infuse a conversational flow into your surveys for a more engaging experience. For me, it is nothing but time!

Tools 52

Tools Marketing Strategy Analysis 52

Eptica

OCTOBER 16, 2018

Author: Anne Beghin - Project Manager Optimizing CX with Eptica Given the importance of customer experience to the bottom line , it is vital that brands understand how they are performing on a day to day basis. That’s why here at Eptica we provide comprehensive reporting functionality as part of our customer experience platform.

Report 68

Report Self Service Average Handle Time Contact Center 68

SurveySparrow

MAY 19, 2023

In this blog post, we will guide you through the important factors to consider when choosing a multi rater feedback tool. There are several factors to consider, such as the type of feedback you want to collect, the user experience, customization options, and data analysis features.

Tools 52

Tools Feedback How To User Experience 52

Eptica

SEPTEMBER 18, 2019

Date: Wednesday, September 18, 2019 Author: Anne-Merete Jensen - Senior Business Consultant 4 ways to drive recognition in your customer service team. For me, this has to be one of the most important factors in delivering excellent customer service , and also one of the most often overlooked. Published on: September 18, 2019.

Customer Service 66

Customer Service Contact Center Average Handle Time e-support 66

Beyond Philosophy

NOVEMBER 15, 2019

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. Finally, we discuss that once you have a Price Image, what you can do with it from a Customer Experience standpoint. Both of these presentation details appeal to the Customer’s Subconscious Experience.

Consulting 120

Consulting Brands Airlines Examples 120

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. Furthermore, he was a part of Virgin Mobile’s team, which is again very Customer-centric.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

iCiDIGITAL

JUNE 12, 2018

I guess you could compare my extensive amount of migration experience to the intense migration length of the Arctic Tern. As an example, custom development added to SharePoint causes HTML tags to be added onto a simple text field, thus causing a 1200+ page cleanup. After the Migration: TRAINING + GROWING.

System 40

System Report Training Analysis 40