At a Glance: 3 Employee & Customer Experience Program Use Cases for Financial Services Brands
InMoment XI
JUNE 28, 2022
With customer demand hot on the rise, this fast-growth firm found it difficult to listen and respond to those individuals, but with retention at stake, it got moving on its experience initiatives. The brand also increased its customer base by 31 percent and identified specific areas for improvement and expansion based on customer feedback.
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