Storyminers

JULY 6, 2020

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Alida

OCTOBER 22, 2018

You’ve had your community, the Curiosity Council, since early 2017. Curiosity Council members represent the most devoted members of the Smithsonian Media audience. We share back topline results, answers to questions or comments that come up, and ask follow up questions. The community is our secret weapon for ad sales.

Travel 20

Travel Advertising Sales Study 20

Grade.us

APRIL 10, 2018

Are you presenting yourself as an authority , equal or subordinate? The vast majority of sellers grovel, which immediately turns buyers off. They use words to present themselves as above average. They create results. Present a brief guide or introductory solution to the problem at the end of your survey.

Meeting 38

Meeting How To Study Sales 38

ClientSuccess

AUGUST 27, 2019

Something that’s worked well for me is surveying customers my company has had over the past year to ask them what was important in terms of being successful. I’ve also worked toward greater utilization of a reference program where we set up satisfied customers with potential prospects, which often results in a new sale. .

Software 40

Software Customer Success Culture Customers 40

LiveChat

APRIL 30, 2018

They want to turn your loyal customers to the dark side. Well, curiosity always wins. By conducting SMS surveys you’ll not only learn how to improve your products and services, but also make your customers feel happy and appreciated. Also, SMS-based surveys have high conversion rate. Are you going to let that happen?

Ecommerce 31

Ecommerce Social Media Sales Loyalty 31

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Tony I would like to start this off by passing it up to you. So, please go ahead, take it away….

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Integrity Solutions

SEPTEMBER 28, 2023

When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. Customers expect to have their needs and opportunities looked out for.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ChurnZero

JUNE 5, 2020

Is your customer onboarding turning into a fixer-upper? This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. You can create a survey to analyze a week’s work. W]e know a negative attitude will never lead to positive results.

Feedback 64

Feedback Leadership Customers Analysis 64

Qualtrics

NOVEMBER 21, 2019

One of the most powerful things you can do is just give them that unfiltered access to their performance results, so when their team leader comes over and it’s time for coaching, if there’s a bad survey, then go listen to the phone call, you can look at exactly how the customer answered every single question and the exact commentary.”.

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22