curiosity topic cx 
NICE inContact
SEPTEMBER 25, 2019
We surveyed more than 900 contact center leaders in the United States, United Kingdom, and Australia about key customer experience topics, including contact center plans and metrics. The latest results and analysis can be found in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark.
Zeisler Consulting
APRIL 20, 2021
LinkedIn, Medium, tons of CX blogs and websites, including the Customer Experience Professionals Association (CXPA), Customer Think , and others, are all great sources of information for those looking to expand their knowledge and understanding of Customer Experience. It’s also helpful for you to share what you find.
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Lumoa
AUGUST 23, 2021
What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. Think about the verbiage your customers are using and the topics they’re discussing.
ClearAction
JULY 28, 2023
Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! Your CX team must have skills to foster holistic customer focus across the entire organization. Data informs and patterns stimulate.
ImprintCX Articles
JULY 17, 2023
With a growing need to demonstrate the value of CX, the adoption of a growth mindset and skills development for existing CX staff and champions should be a priority for every CX leader. CX leaders face the challenge of driving change across every function in their organization — from the frontline to backroom functions.
Zeisler Consulting
MAY 11, 2021
Obviously, they’re unlikely to initiate such conversations themselves, but also based on the intimate nature of the need, I don’t imagine “friends and colleagues” of theirs—who might also have use for it—would ever raise the topic themselves either. This isn’t simply a rant against NPS.
ShepHyken
MARCH 19, 2021
She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. I think the only qualification you need for a career in CX is a real passion for people. I believe women are ideally poised for leadership roles in CS/CX, as they are naturally suited for empathetic leadership.
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