CX Journey

JANUARY 26, 2016

That's a true "what the hell is customer experience" culture. what would the customer say? what would the customer say? what would the customer say? what would the customer say? what would the customer think of that? how would that make the customer feel?

Customer Experience 80

Customer Experience Chief Customer Officer Culture Customer Centricity 80

Confirmit

NOVEMBER 18, 2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. So in a sense, Employee Experience is not a “program”, it’s a “topic.” Voice of the Customer Voice of the Employee Best Practices.

Employee Engagement 45

Employee Engagement Employee Experience ROI Measurement 45

Confirmit

OCTOBER 28, 2018

Joining a company that helps clients deliver successful customer and employee experiences no doubt reflects in Confirmit’s culture – you have to practice what you preach, right? The company also allows them to directly influence the products’ journey by listening to their feedback, good and bad.

Marketing 40

Marketing Customer Voice Meeting Culture 40

Kitewheel

APRIL 15, 2019

In fact, 95% of businesses use some form of Voice of Customer feedback , but only 11% actually use that data to impact their business. The fact is that though results are often good when applying VoC data, customers often lie. Traditionally, listening to employee feedback has often been more of a concern for HR.

Voice of Customer 40

Voice of Customer Customer Journeys Analytics Feedback 40

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Then it’s time to take action.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 18, 2020

Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.

Government 29

Government Leadership Roadmap Culture 29

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Employee Experience - 16:00 // Weds, March 11.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29