Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

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Culture Customer Service How To Policies 139

CSM Magazine

JANUARY 17, 2024

These audio and video translation services are doing their job and completely changing the way we talk across cultures. With movies and TV shows, emotions, cultural references, accents, speaking speed, etc., The translator has to juggle everything: meaning, timing, formatting, emotions, cultural stuff, etc. But guess what?

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Video Culture Connections Technology 52

Playvox

NOVEMBER 3, 2021

Teamwork, sharing knowledge and best practices feed company culture. Related Article: How to Maintain Your Company Culture as you Scale. What is a Collaborative Culture? At its core, a collaborative culture embodies the idea that we are better together. What Drives a Collaborative Culture? Transparency.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

Vonage

OCTOBER 2, 2017

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture A few words can make a big difference.

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Culture Hotels Customer Service Hospitality 174

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. Customer Service Training by ALISON.

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Customer Service Training Course Training Customer Service 139

InMoment XI

JULY 12, 2022

This strengthens brand connection and creates a customer-centric culture. Data is great for strengthening experiences and the bottom line, but with the right plan and structure, it can drive another factor just as if not more fundamental: an employee-centric culture. The Next Step.

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Contact Center Metrics Customer Centricity Culture 529

Vonage

JULY 13, 2017

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture. Absolutely. Your Service.

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Culture Customer Service Hotels Hospitality 174

Customer Bliss

NOVEMBER 28, 2017

How do you transform the culture and operations of your company to benefit the lives of your customers? The customer journey map was used as a culture and leadership uniting tool. And of course, take some time to check out some of our older episodes!

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Culture Customer Centricity Customer Journeys Company 197

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

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Course Customer Journeys Customer Success Consulting 52

NICE inContact

MAY 2, 2021

Over the course of time, this can have serious repercussions for a business. Employee interactions set the tone for a positive or negative customer experience. When employees aren’t happy at work, their interactions with customers can, and almost always will, suffer.

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Customer Centricity Culture Customer Satisfaction Course 156

Customer Bliss

OCTOBER 3, 2019

Good Customer Experience Starts With Your Internal Culture. This required an internal culture change. . This requires an internal culture change. Such a large undertaking, of course, requires leadership to be on board. This is done to ensure that the customer experience is holistic to the brand that they’re serving.

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Culture Customer Experience Retail Resources 147

CX Accelerator

MAY 28, 2019

So how does one develop a team culture such as this? Of course, not all your training sessions should look like this, but why not do a “special” training event once a quarter on a topic that is sure to get folks excited? These are but a few ways to develop a culture of caring.

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Culture Contact Center Customer Journeys Groups 140

InMoment XI

AUGUST 2, 2023

We learnt that there are multiple approaches to achieving success and that the true differentiators between leading and lagging companies are culture, capability, and execution. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction.

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NPS Customer Centricity Tips Automotive 260

Michel Falcon Experience

FEBRUARY 11, 2020

THE PEOPLE FIRST CULTURE ERA. (I Are you interested in improving your company culture, employee engagement, and customer experience? If so, my online course, Team Operating System , may be your solution. If so, my online course, Team Operating System , may be your solution. I may have a bias towards this era).

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Culture Customer Experience Employee Engagement Course 88

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.

Employee Engagement 79

Employee Engagement Banking Culture Engagement 79

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. When I attend events to be a company’s company culture, employee engagement and customer experience keynote speaker , I share examples of how to build and lead a team. Building the Company Culture of Truth.

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Culture Company How To Employee Engagement 103

Customer Bliss

JUNE 20, 2019

We talk about some of the strategic approaches that he and his team took to improve the organization’s culture, and employee and customer experience. In addition to building bridges with other leaders, Bob wanted to change the internal culture at the Y to further improve the employee experience.

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Employee Experience Culture Customer Experience Customer Journeys 128

Michel Falcon Experience

MARCH 5, 2020

2️⃣How To Coach Middle Management On Culture and Core Values. 3️⃣ How To Create and Maintain Culture Across Multiple Locations and Shift Workers CLICK HERE FOR APPLE PODCAST! Are you interested in improving your company culture, employee engagement, and customer experience? DON’T FORGET!

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Culture Management How To Employee Engagement 78

Michel Falcon Experience

APRIL 27, 2018

People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all extremely important factors in building an admired company/brand. I’m in the business of making my employees cry… good tears of course!

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Culture Social Media Employee Engagement Video 122

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

SurveySparrow

JUNE 21, 2020

It’s “NOT” about “Culture fit,” but about complimenting your culture that defines success…. Back in 2009, when Netflix introduced their Culture Code Deck, they shook organizations all over the world by their roots, & has been viewed more than nineteen million times. And why do we need them?

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Culture Handbook Guidelines System 98

Customer Bliss

JUNE 6, 2018

Asking, how do we build a learning organization in a culture of continuous improvement? Eric knew that changes had to be integrated into the culture and employee experience. He needed to ensure cultural changes and process changes are fueled by the customers and their needs, wants and expectations. Think about CX of the Future.

Employee Experience 221

Employee Experience Culture Loyalty Travel 221

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. If I’m in a meeting and I tell people, you know what, I messed up, of course, I’m a human.

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Culture Connections Leadership Communication 98

InMoment XI

APRIL 19, 2022

Over the course of the COVID-19 pandemic, companies realized that they needed to provide mental health resources (such as tele-therapy) for their employees as they navigated “unprecedented times.” Encouraging a Self-Care Culture. Doing so clearly displays employee commitment , and will lead to cultural and business success long term.

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Resources Exercises Tools Culture 493

CSM Magazine

NOVEMBER 15, 2022

Great company culture can be hard to define, but you know it when you feel it. There’s a certain atmosphere at companies with great cultures – a feeling that anything is possible. A new company culture survey has shed some light on the state of company culture in the UK and the results are quite interesting.

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Culture Company Customer Service Conference 52

ECXO

APRIL 13, 2023

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Each country has its own distinct culture, traditions, and norms, which can make it difficult to establish a unified customer experience mindset.

Culture 52

Culture Customer Experience B2B B2C 52

CX Journey

MARCH 29, 2017

I recently came across some research conducted among customer experience (CX) practitioners that found that their #1 challenge this year is creating a customer-first culture. It all flows together in the end, though: creating a customer-first culture requires making the employee experience a more-first priority. to get things done.

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Culture e-support Customer Journeys Leadership 80

NetBase

JUNE 10, 2020

. As communities reopen for business, brands need to be ready to accommodate the reverse culture shock that consumers are feeling. We are sharing insight here that brands need to bolster their reopening efforts, including: Understanding what reverse culture shock is and how to accommodate it. Understanding Reverse Culture Shock.

Culture 73

Culture Social Media Consumers Analysis 73

SurveySparrow

MAY 1, 2022

We’ve heard it before—employees don’t want a company culture comprised of ping pong tables and free beer. A strong company culture can go a long way in attracting and keeping talent. But how do you maintain your company culture, once you’ve defined it? They help HR teams understand if your company culture is going off track.

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Culture Feedback Survey Company 52

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Conclusion.

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Social Media Course Training Marketing 112

Kayako

APRIL 11, 2017

If there is a way for you to solve problems, your instincts are going to tell you to solve it, of course! A culture of care creates loyalty. She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers.

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Customer Care Culture Customer Service Representative Customers 192

CSM Magazine

NOVEMBER 23, 2020

Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 1) Be mindful of your cultural lens. As human beings our culture shapes the lens through which we see the world. Some cultures are low context cultures. 2) Use simple and direct language.

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Culture Communication How To Groups 59

Andrew Mcfarland

AUGUST 5, 2019

Not always, of course, but would you agree if you found out they were leaving because your workplace culture was toxic? Having valued employees depart your company can be a good thing. While normally I agree that valued employees departing.

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Culture Course Company 48

BlueOcean

APRIL 20, 2023

Over the course of the podcast, we discuss Sean’s journey as a gay Asian-American executive navigating new cultures, his focus on building a culture of family at ONQ, his dedication to mentoring employees even when they leave, and a lot more. And that speaks to how we built the culture. SH : Yes, of course.

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Contact Center Culture Course Training 156

CX Journey

MARCH 1, 2017

How do you know if the work you're doing to transform your company's culture is effective and is making an impact? CX Network and Forrester's Sam Stern collaborated on a report titled Leading Indicators of an Effective Culture Transformation , which identifies how to track indicators of progress toward customer-centricity.

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Customer Centricity Culture Customer Experience Professionals ROI 80

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. After all, Suttle says, your culture is not just words on a page.

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Culture Customer Service Leadership Airlines 115

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. A client has a problem.

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Culture Course Leadership Strategy 71