AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. It was costly and time consuming to train the models frequently to adapt to new products.

Training 97

Training Gamification Data Innovation 97

ProProfs Chat

SEPTEMBER 9, 2020

Like in any other program that you implement, you need a metric to measure the success of your loyalty program. Different businesses use different metrics to measure the success of their loyalty programs but these are the most commonly used metrics: 1. Leverage Gamification. 5. Net Promoter Score.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

BirdEye

JUNE 15, 2023

In fact, 88% of consumers trust suggestions from friends and family. And clearly define your metrics for success. The key metrics to track and measure include the number of referrals, conversion rates, referral page traffic, email open rates, and the number of active customers sharing invites. People trust their friends.

Sales 98

Sales Social Media Gamification Brands 98

UJET

NOVEMBER 3, 2020

AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. Noon provides lighting systems for both professional contractors and consumers. To truly modernize your customer service, you don’t need to choose between AI or human involvement.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Retently

APRIL 18, 2024

They get customers more involved, figuring out consumer preferences, and pinpointing areas of friction which require attention. Let’s dive into how incentives, gamification, and clear communication can boost engagement and response rates. Segment the data by demographics, usage patterns, or other relevant metrics.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Playvox

MARCH 12, 2023

Research from Playvox shows us that having well-defined metrics is essential, but sometimes that’s all that is used to measure whether or not a customer service center is being run efficiently. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

UJET

NOVEMBER 3, 2020

AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. Noon provides lighting systems for both professional contractors and consumers. To truly modernize your customer service, you don’t need to choose between AI or human involvement.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

ChurnZero

JULY 22, 2022

When we talk about metrics and data, that’s what you need to look at. Q: Have you found B2B companies that effectively use gamification in onboarding? If it’s more of an end-user or a consumer product, even if it’s B2B, that can be very motivating. Q: What are your top onboarding metrics?

Gamification 98

Gamification Customers Sales Examples 98

NobelBiz

FEBRUARY 10, 2023

Steve Bederman: I think it is simple and not only for contact centers, but for every relationship and consumer related relationship, and it is what you said when you introduced me: ”Make a promise, keep a promise.” We also use gamification, in the sense that we organize team fun sessions, parties and we just constantly engage.

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

APRIL 18, 2022

If your client has an issue with your product or service, the consumer will blame the agent. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply. And to say they have a crucial job is an understatement!

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

FEBRUARY 22, 2023

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. In terms of numbers it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers.

Call Center 52

Call Center Tools Strategy Contact Center 52

Lumoa

FEBRUARY 9, 2023

Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. It is trusted by 92% of consumers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Playvox

NOVEMBER 15, 2022

The ROI on workforce management software solutions that create time savings for your leaders — and eliminate long hours of cumbersome and time-consuming administration — is easy to measure. Providing visibility to the metrics that matter most to the business. Making things fun with gamification. Encouraging collaboration.

ROI 86

ROI Software Management Contact Center 86

Kitewheel

JULY 27, 2020

The program will allow you to track data and analytics to see how customer loyalty affects sales, as well as to measure metrics such as repeat customer rate and purchase frequency. Tiered Programs for Increased Gamification. Customer loyalty is a crucial part of retaining consumers. Using Points to Gamify Loyalty.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

TechSee

SEPTEMBER 18, 2019

As contact centers seek to reduce AHT, agents may deprioritize ACW in order to meet their time-based metrics. Another 32% are in the early stages of using ACW as a metric for agent performance. This can be accomplished through gamification , cash bonuses or other incentives such as priority parking and shift preference.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

NobelBiz

OCTOBER 18, 2021

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. In terms of numbers, it’s the difference between the time you pay agents to assist consumers and the actual time they spend doing so. There is a way to quantify the time agents spend not serving consumers.

Call Center 52

Call Center Tools Strategy Contact Center 52

BirdEye

NOVEMBER 20, 2023

Advocate community building Challenges and gamification for engagement Customizable rewards and recognition Integration with marketing automation tools Robust reporting on advocate activity 18. Gamification Adding game-like elements to referral programs boosts engagement and encourages active participation.

Software 62

Software Marketing Multi-Channel e-support 62

NobelBiz

JUNE 5, 2023

Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated. Utilize comprehensive CRM software that allows for easy monitoring, analysis, and reporting of lead generation metrics.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SurveySensum

SEPTEMBER 5, 2023

By gamification. Set Up KPIs for Measuring Your SaaS Success When it comes to understanding your customer expectations and experiences, it is vital to choose the right metric and launch them at the right touchpoint. However, not all metrics are KPIs because KPIs hold the spotlight when it comes to measuring success accurately.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Lush’s commitment to eco-friendly practices is evident in its product packaging and store design, resonating with consumers’ growing environmental concerns.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

NOVEMBER 10, 2023

It’s a time-consuming process, and often you miss important messages or suggestions from your customers. It provides analytics tools that gather important business metrics and track progress. It employs gamification elements to enhance user experience. Best Features This tool offers custom reports and dashboards.

User Experience 52

User Experience Tools Feedback Analysis 52

NobelBiz

DECEMBER 14, 2021

It is a metric that assesses how long it takes call center agents to document and finish activities following each client encounter. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. It mainly contains, the following: The reason for the interaction is recorded.

Contact Center 52

Contact Center Strategy Call Center CRM 52

SurveySensum

OCTOBER 17, 2023

The application process was lengthy and time-consuming. CustomerGauge CustomerGauge is a customer experience management platform that enables clients to collect feedback through surveys, segment real-time results, and track key customer satisfaction metrics like NPS, CSAT , etc. Best Features It is a great tool for NPS surveys.

Feedback 52

Feedback Tools Management Knowledge Base 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Not all businesses use social media to reach the same goals.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySparrow

JANUARY 14, 2020

It is an important metric for your business as it measures your success in driving new customers as well as how satisfied you keep your existing customers. 9 Gamification. When you create a gamification program, the rewards are not redeemable in real life, but the entire process is a reward in itself for the customer. #10

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

Playvox

APRIL 27, 2023

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Remember to keep it focused on key metrics.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

MAY 9, 2023

It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance. Establish Performance Metrics Develop clear performance metrics for your agents, such as call handling time, first call resolution, and customer satisfaction scores. Optimize Call Scheduling A.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

ProProfs Chat

JUNE 30, 2020

Do you know that 53% of consumers said they would be more likely to consider brands that are transparent on social media for their next purchase, while a lack of transparency might lead 86% to purchase from a competitor? How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Loyalty 3.0: Author: Nicholas J.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

RapportBoost

NOVEMBER 5, 2018

At RapportBoost, we changed the outcomes of chat conversations for brands, like Jenny Craig , we supercharge agents with technology and we are not a bot or a chat platform, we are a chat analytics company, we found that that most important metrics for contact centers are those that measure the quality of the conversation and are specific to chat.

Contact Center 40

Contact Center Video Sales Training 40

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Also joining us would be Kaye Chapman ; the Learning and Development Manager at Comm 100.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Self Service 104

Self Service Contact Center Gamification Video 104

Kustomer

FEBRUARY 18, 2021

And so they know they need to evolve around the consumer, their requirements, wants, needs and expectations, but how they do it is usually the failure point. What do we want our consumers to say about us? We need to know if we’ve got the right measurements and metrics in place to answer the question. ” Yeah.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

Optimove

OCTOBER 25, 2022

The Fear: For mobile app marketers not yet on board with automation, manual data segmentation is a scary, all-consuming, time-and-resource-eating activity that can suck the joy out of what should typically be a fun job. The Fix: Successful app gamification can do wonders for increasing app engagement. Manual segmentation.

Marketing 98

Marketing Gamification How To Analytics 98

NobelBiz

MAY 22, 2022

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute.

Call Center 52

Call Center Management Contact Center Gamification 52

inQuba

MARCH 22, 2023

Consumers have benefitted overall, and the growth in adoption of NPS has resulted in the C Suite’s interest in the customers’ experience. Now we need to ask whether the metric is moving the right needles! Focusing the business on a single metric such as NPS usually happens to the exclusion of other important things.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52