Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship
CSM Magazine
SEPTEMBER 14, 2023
Standardization of business processes leveraging journey mapping, human-centered design, and industry best practices (e.g., Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. email, chat, live, social, etc.) email, chat, live, social, etc.)
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