Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. The rise of mobile is driving customer service change in five key ways: 1. Published on: November 30, 2016.
CSM Magazine
NOVEMBER 17, 2020
Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.
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Joe Rawlinson
APRIL 25, 2018
In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. Stay with us, as we go through a list of 7 tools for providing better customer service support. Live support chat tool provides amazing opportunities for your customer support agents.
Eptica
JUNE 3, 2016
Date: Friday, June 3, 2016 Customer service in a mobile-first world. Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. This shift to a mobile first world has a big impact on the customer experience and customer service.
Kayako
SEPTEMBER 20, 2018
Increasingly, customers are demanding some form of real-time communication to be available to them, allowing for instant responses to questions, queries and complaints. Indeed, according to research from Salesforce , 64 percent of consumers expect this kind of offering to be in place. Create a Customer Service Coaching Plan .
Eptica
AUGUST 5, 2016
Date: Friday, August 19, 2016 Why email is more important than ever for customer service. Author: Neil Cox While it is widely considered a mature channel, email is becoming more, not less important when it comes to customer service. Published on: August 19, 2016.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).
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