SmartMessage Blog

JULY 20, 2023

Every brand dreams of loyal customers. Building customer loyalty is essential for growth. Companies build strategies and heavily invest to maintain a solid customer base in today’s fiercely competitive business world. Statistics state that it is more profitable to keep current customers compared to acquiring new ones.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

CSM Magazine

OCTOBER 18, 2022

By making sure that customer support is available in multiple languages, businesses can show their commitment to providing a positive customer experience. Increase loyalty. Excellent customer service is essential for any business looking to build customer loyalty. This is where translation comes in.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

Oracle

AUGUST 26, 2020

Foster a connected employee culture. Culture is the backbone of great service, and it pervades every experience your agents have with customers. ” Try adopting reoccurring check-ins with your team, and explore adopting video conferencing or messaging tools to stay connected. Invest in automation.

Exceptional Customer Service 99

Exceptional Customer Service Self Service Customer Service Knowledge Base 99

SurveySparrow

AUGUST 14, 2023

Did you know that companies that prioritize customer experience optimization outperform their competitors? We have come to a point where delivering exceptional customer service has become paramount for organizations aiming to succeed and thrive. It is important to optimize every interaction to gain that competitive edge.

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Loyalty Customer Experience Self Service Exceptional Customer Service 52

SmartMessage Blog

JULY 13, 2023

Every brand dreams of loyal customers. Building customer loyalty is essential for growth. Companies build strategies and heavily invest to maintain a solid customer base in today’s fiercely competitive business world. According to expressanalytics, customer retention costs up to 6 times less than acquisition.

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Loyalty Management Loyalty Programs Competitive Advantage 40

Blake Morgan

FEBRUARY 6, 2024

“Gladly’s software and interface treats customer conversations with brands as part of sort of a single lifelong relationship that has context, that has memory. We do that to truly deliver on the promise of being customer centric. We help brands connect more deeply with customers to build greater customer loyalty.”

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Contact Center Technology Customer Service Exceptional Customer Service 95

InMoment XI

OCTOBER 19, 2023

These solutions play a pivotal role in enhancing customer interactions, providing better support, and fostering customer loyalty. They allow businesses to manage customer data, track interactions, and gain valuable insights into customer behavior.

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Contact Center Customer Service Omni-Channel Call Center Solutions 364

SurveySparrow

JUNE 20, 2023

In today’s highly competitive business landscape, customer satisfaction , retention, and loyalty have become more important than ever. In this article, we have compiled 100 compelling statistics and metrics that demonstrate the crucial role customer satisfaction, retention, and loyalty play in the success of a business.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

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Employee Engagement Engagement Strategy Effort Score 138

Helpt

APRIL 23, 2024

Frontline support staff are the human connection that can turn a frustrated customer into a loyal brand advocate. You navigate the labyrinth of options, desperately hoping to connect with a real human being. This, unfortunately, is a reality for many customers today. Exceptional customer service is THE differentiator.

Social Media 98

Social Media Customer Satisfaction Exceptional Customer Service Loyalty 98

CSM Magazine

JULY 10, 2023

That’s why it’s important to nail your customer service emails. Conversations with consumers are more than simply a way to fix problems; they’re a chance to connect with potential brand advocates. Customer service can make or break your chance to convert a prospect into a loyal customer.

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Loyalty Tips Customer Service Self Service 52

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple. We’re lucky to have such loyal customers like you.”

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Customer Service How To Exceptional Customer Service Examples 116

InMoment XI

FEBRUARY 8, 2024

Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service. This can contribute to a competitive advantage and increased customer loyalty.

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Contact Center Multi-Channel First Call Resolution Social Media 260

Interactions

JUNE 8, 2023

The Interactions’ survey conducted in March 2023, titled “CX and the Consumer: Pitfalls and Possibilities,” involving 1,000 US consumers, demonstrates how exceptional customer service can be utilized as a potent instrument for cultivating long-lasting connections with customers, leading to enhanced loyalty and business expansion.

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Customer Service Exceptional Customer Service Omni-Channel Customer Service Representative 62

CSM Magazine

MAY 3, 2021

Even if you are selling heavily discounted products, your customers will still expect value for money. So, quality control is a must in ecommerce if you want to generate customer loyalty. Customers who are pleasantly surprised by what they receive will probably come back for more. Let Customers Know You Listen.

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Ecommerce Loyalty Tips Loyalty Programs 52

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

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Customer Service How To Omni-Channel Video 169

Optimove

MAY 20, 2024

This case study unveils how brands can turn direct end-user connections into opportunities for engagement and growth. The Big Picture: Manufacturers of consumer brands face challenges in capturing end-user data and fostering loyalty when purchases occur through third-party platforms.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.

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Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

CSM Magazine

FEBRUARY 6, 2024

As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction. From establishing trust to identifying specific challenges, maintaining a personal connection with customers is essential for achieving success.

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Customer Service Representative Industry Customer Service Chatbots 98

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. It also allows you to create meaningful customer relationships, making them feel valued and understood. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Call Experts

OCTOBER 12, 2023

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

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Call Center Solutions Customer Satisfaction Connections System 105

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.

Customer Service 66

Customer Service Contact Center Average Handle Time Customer Service Strategies 66

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

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Survey Customer Service Strategy Effort Score 141

CSM Magazine

FEBRUARY 13, 2024

Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. Listen with Love Just as a good relationship hinges on listening, so does excellent customer service. In the spirit of St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Strategy Tips 52

Call Experts

APRIL 8, 2024

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

Call Center Solutions 52

Call Center Solutions Customer Satisfaction Technology Connections 52

ShepHyken

NOVEMBER 19, 2023

While this is a simple example, it illustrates how taking a risk and trusting your customers has the benefit of customers trusting and appreciating you. That can turn into more business – even customer loyalty. My Comment: Loyalty doesn’t happen without trust. Connect with Shep on LinkedIn.

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Customer Service Chatbots Trends Customer Satisfaction 61

SurveySparrow

JUNE 19, 2023

Good customer service fulfills basic expectations, but great customer service ? It goes above and beyond, leaving a lasting impression and fostering loyalty. Join us as we delve into the nuances of customer service and provide you with actionable strategies to transform your service from good to truly exceptional.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

CSM Magazine

MAY 27, 2024

By consistently using red in their marketing materials and packaging, Coca-Cola creates a strong emotional connection with consumers, making their product stand out on shelves and enhancing brand recognition and loyalty. Coca-Cola: Coca-Cola’s classic red branding is associated with energy, excitement, and passion.

Customer Service 52

Customer Service Exceptional Customer Service Brands Customers 52

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

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Examples Customer Service Customer Experience Exceptional Customer Service 52

CSM Magazine

MAY 2, 2024

Since this industry is booming right now, many platforms are offering flashy graphics, hot promotions, and new games to attract customers. This has become the main reason for gaming businesses to be unique, as they can easily grab the attention of potential customers. Exceptional customer service is what makes the difference.

Customer Service 52

Customer Service Strategy Self Service Knowledge Base 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Almost 40 to 50% of them, in fact.

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NPS Effort Score Customer Centricity Loyalty 208

BirdEye

AUGUST 24, 2023

By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty. Watch the Free Demo Now.

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Strategy Marketing Customer Retention Loyalty 98

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Every customer interaction isn’t related to a bad product.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Sports 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

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Trends Self Service Customer Service Chatbots 52