ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Support is great.

Company 109

Company Management Social Media How To 109

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 113

Social Media Management Guidelines Brands 113

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. That’s AI in social media management redefining the rules of online marketing. Table of contents What is AI in social media management?

Social Media 103

Social Media Management Tools Trends 103

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 113

Strategy Management Social Media Brands 113

InMoment XI

FEBRUARY 12, 2024

By amalgamating data from sources like sales, marketing, and customer support, integrated CX provides a holistic perspective, enabling organizations to understand customer behavior and preferences more thoroughly. Break Down Data Silos Overcoming data silos is a critical aspect of integrated customer experiences.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

DECEMBER 5, 2023

In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses.

Brands 108

Brands Management Social Media Analytics 108

BirdEye

AUGUST 3, 2022

With Birdeye Messaging , you can manage all of your messages from each direct marketing channel with just a few clicks. Our all-in-one platform makes it easy to connect with your customers via text, social media, Webchat, and email using a single, streamlined inbox. To learn more about Birdeye Messaging, watch our demo.

Connections 98

Connections Strategy Marketing Social Media 98

BirdEye

MAY 30, 2024

It's important to us that Google remains a helpful partner as you manage your business and we remain committed to this mission.” The key changes According to Google, from July 15, 2024 , customers will no longer be able to start new chat conversations with businesses through Google Business Profile. Watch the free demo now.

Social Media 67

Social Media Communication Interaction Customer Experience Management 67

BirdEye

SEPTEMBER 8, 2023

An effective online reputation management strategy not only builds trust with existing patients but also positions you as the obvious choice for potential ones. In this article, we’ll go over the ins and outs of healthcare reputation management and teach you how to build a better digital presence. Watch the Free Demo Now.

Healthcare 57

Healthcare Management Social Media Competitive Advantage 57

BirdEye

JANUARY 16, 2024

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. CRM integration is connecting your CRM software with other business systems.

CRM 57

CRM Management Social Media System 57

BirdEye

DECEMBER 15, 2023

Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Managing 24 locations, each with its vibe and all rocking 75 different social media accounts, is not easy.

Social Media 57

Social Media Management Metrics Connections 57

InMoment XI

FEBRUARY 14, 2024

How Omnichannel Customer Experience Affects Integrated CX Omnichannel customer experience strategies are the building blocks of creating a truly integrated customer experience. Additionally, providing self-service options through digital channels can reduce the need for expensive customer support resources.

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. High costs.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208

BirdEye

MAY 31, 2024

Webchat solutions cater to patients outside of working hours, quickly resolve common queries, and assist in appointment/payment processes, vastly improving the patient experience. However, the healthcare industry faces unique challenges in security, privacy, and data management, making it difficult to find the right webchat solution.

Healthcare 73

Healthcare Tools Multi-Channel Omni-Channel 73

BirdEye

NOVEMBER 16, 2022

The way a business approaches customer review management can directly impact and improve its reputation and branding. Reviews initially started as a way for customers to share their experiences, but they’re now a full-fledged marketing channel. Review management and reputation management.

Software 98

Software Management Multi-Channel System 98

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager? What does a social media manager do? What does a social media manager do?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

DECEMBER 5, 2023

In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses.

Brands 62

Brands Management Social Media Analytics 62

BirdEye

APRIL 2, 2024

When you delete a video, you delete your channel’s connection to the audience that watched that video. The post Why you should unlist, not delete, your YouTube videos appeared first on Birdeye Customer Experience Management. YouTubers: Don’t delete videos unless you have a very, very good reason.

Video 109

Video Metrics Trends Data 109

BirdEye

OCTOBER 21, 2022

If your business is not on Tripadvisor, you’re losing many SEO, listing, and reputation management opportunities. Tripadvisor is the platform for you if you manage: A 24-hour hotel with a front desk, housekeeping services, and a private bathroom. How do I manage my listing and respond to reviews on Tripadvisor?

Management 98

Management How To Tourism Hotels 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CloudCherry

DECEMBER 23, 2019

In any industry, it’s about connecting with people and providing an amazing experience- something Mike aims to do daily. SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. Request a demo. The post How to tie Customer Success into your CEM program appeared first on CloudCherry.

CEM 195

CEM Customer Success How To Return on Investment 195

BirdEye

JANUARY 12, 2024

It’s not about reaching the masses; it’s about connecting deeply with those who walk the streets of your neighborhood. Community connection By focusing on hyperlocal strategies, your business becomes a recognizable part of the local landscape. Watch the Free Demo Now. Watch a demo today to learn more.

Social Media 107

Social Media Marketing Advertising Trends 107

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. Guest experiences impact reputation. Positive experiences build a favorable reputation, while negative experiences can harm it.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. This partnership allows you to easily manage your presence across Apple’s vast ecosystem, including Maps, Siri, Wallet, and more.

Social Media 62

Social Media Multi-Channel Comparison Analysis 62

BirdEye

MAY 6, 2024

Navigating client management in an agency often feels like swimming through a sea of tasks. Addressing agency pain points Managing multiple client accounts can feel like a nightmare. It reduces the time spent on managing multiple tools, allowing you to focus more on strategy and client engagement. Watch the Free Demo Now.

ROI 62

ROI Multi-Channel Return on Investment Report 62

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. This partnership allows you to easily manage your presence across Apple’s vast ecosystem, including Maps, Siri, Wallet, and more.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

BirdEye

OCTOBER 2, 2020

By building a modern messaging platform that enables businesses of all sizes to create meaningful, positive experiences with their customers at scale. Birdeye enables instant, lasting one-to-one connections with leads and customers through texting, live chat, bulk messaging, and even video.

Video 98

Video Customer Journeys Connections Customer Experience Management 98

BirdEye

JUNE 13, 2024

Marketing tools go beyond basic content creation, offering features like ad creation, landing page building, and influencer marketing management. Engagement tools let you quickly and effectively connect the dots on customer conversations so you appear responsive and drive better experiences.

Tools 62

Tools Social Media Analytics Multi-Channel 62

BirdEye

MARCH 6, 2023

Birdeye’s customer base is made up of local businesses and brands of all sizes that want to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. Watch the Free Demo Now. See Pricing FREE DEMO 12 retail review sites to prioritize So, having a solid presence on key online retail review sites is crucial for building brand awareness, trust, and sales. Let’s dive in.

Retail 109

Retail Brands Consumers Case Study 109

BirdEye

JANUARY 25, 2024

Save money Automation is highly cost-effective compared to having a team member manually create social posts featuring customer reviews on an ongoing basis. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now. Request a demo today to learn more.

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Multi-location social media refers to managing and operating social media accounts for a brand that operates in multiple locations. Watch the Free Demo Now.

Social Media 57

Social Media Multi-Channel Tips Brands 57

CloudCherry

MARCH 19, 2019

“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. Connecting these numbers to CX improvements is the tough part. Increase Revenue.

Financial 218

Financial Metrics Customer Journeys NPS 218

BirdEye

JUNE 7, 2024

In today’s experience-driven healthcare landscape, patient feedback is no longer optional. From healthcare reviews to your practice’s business listing management practices, there are many reputation factors to consider. Perhaps even more importantly, experience matters beyond just business results.

Healthcare 62

Healthcare Software Survey Customer Journeys 62