InMoment XI

JANUARY 12, 2024

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

Interaction 121

Interaction Customer Experience Conference Analytics 121

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Paul Weber, Interactive Intelligence.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. 20:20 Customer Experience Summit.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Beyond Philosophy

JUNE 4, 2015

To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. Meld the Worlds.

Omni-Channel 60

Omni-Channel Sports Retail Video 60

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact.

Conference 52

Conference Self Service Social Media Contact Center 52

Storyminers

MAY 16, 2016

Recently I’ve been working with Mobaro Retail ( www.mobaro.com/retail ) – I encountered them when I met their chairman at a conference. International conference speaker and corporate consultant on customer experience, retail, and innovation. Home Depot enjoys more interactions and more sales from these new omnichannel customers.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Lines are blurring between the physical store and omnichannel experience. Here are our five big takeaways: 1. About CXNext Live.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Beyond Philosophy

NOVEMBER 18, 2014

How well is the organization matrixed across departments that pull together for Customer-facing interactions? If you find that your company is oriented on the product or the functions of the various departments, you need to address the orientation first to get the channels in sync. How do you keep integration between your channels?

Customer Centricity 129

Customer Centricity Omni-Channel Net Promoter Score Strategy 129

Magellan Solutions

MAY 5, 2021

It remains as one of the main tools of interaction between customers and businesses. Millennials prefer to interact using their smartphones as it is more convenient. They also said they had a better work-life balance because of shorter conference calls. Provide Omnichannel Support. Omnichannel service.

Omni-Channel 52

Omni-Channel Telecommunications Advertising Call Center 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions. help finding a dentist 2.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

BirdEye

OCTOBER 16, 2023

Communicating the benefits of being on Google Business Profile, Social media, webchat, and other omni-channel communication methods is essential. Omnichannel is the way of the world today. JD: The thing is what you do, how you shop, or how we interact with businesses is exactly how everybody interacts with businesses.

Omni-Channel 62

Omni-Channel Multi-Channel Social Media Communication 62

NICE inContact

JULY 5, 2019

Hot topics: Digital and omnichannel. Dozens of visitors stopped by the NICE inContact booth to catch our CXone demo, which showcased innovations in CXone that revolutionize the agent’s experience of digital and omnichannel. And a human touch is the key success differentiator in a seamless omnichannel customer service environment.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

GetFeedback

FEBRUARY 12, 2019

GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind. Browse our different distribution channels on our omnichannel page.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

inQuba

MARCH 22, 2023

Forbes quotes a Wall Street Journal analysis, saying NPS was cited more than 150 times in earnings conference calls by 50 S&P 500 companies in a year, and no company ever said it’s NPS declined!* Today’s customers are mobile and omni-channel. Unstructured feedback from social channels? Management snake oil, anyone?

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

Integrity Solutions

JULY 25, 2023

While today’s digital, on-demand, anytime world means customers are more likely to have financial relationships with multiple providers and often less likely to engage in face-to-face interactions with their bankers, the expectation for a personal, positive overall customer experience isn’t going away.

Banking 72

Banking Customer Expectations Omni-Channel Financial 72

Think Customers

JULY 5, 2023

With thick wildfire-smoke clouds obscuring the New York skyline outside, NICE CEO Barak Eilam shared some cloud wisdom of his own at the recent NICE Interactions conference. Those attributes are more critical than ever, since customer interactions have increased by 100x and have become more complex in the last decade, Eilam stated.

Report 52

Report Conference Contact Center Omni-Channel 52

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. Embracing an Omnichannel Strategy. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy.

Omni-Channel 98

Omni-Channel Conference e-support Travel 98

Upstream Works

JULY 16, 2020

Technology #1: Omnichannel Contact Center Solutions. For some agents, working from home might make it harder to provide a great customer experience since they can no longer confer with fellow agents and supervisors in-person. The starting point for that digital experience is engaging with customers using their channels of choice.

Contact Center 78

Contact Center Technology Self Service Omni-Channel 78

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Avaya

APRIL 27, 2017

But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. We’ll set up a live, fully functional omnichannel contact center for taking calls and chat sessions from your website. Done and fun!

Contact Center 54

Contact Center Omni-Channel Customer Journeys Multi-Channel 54

CXApp

AUGUST 28, 2018

Without the help of mobile, there is no way to deliver these highly sought-after interactions. The average user interacts with about nine apps per day , and 30 apps per month. These elements separate mobile from any of the other channels in the business world. It’s a tour-de-force marketing tool.

Omni-Channel 40

Omni-Channel Multi-Channel Meeting Conference 40

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” First met at a conference, maybe six years ago. Start with the Business Model. Ed Porter: (00:21).

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. As companies try to find the balance between traditional channels and emerging communication methods, it’s important to remember that customers want options beyond the phone. In fact, 51.7%

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

ENGAGE.cx

SEPTEMBER 18, 2015

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. Omni channel management is really tricky because customers often behave differently when they are in stores, online, texting, or on Facebook.

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

Uniphore

JANUARY 4, 2022

Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP).

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ChurnZero

APRIL 8, 2022

At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Every ChurnZero team member I interacted with was absolutely amazing. Honestly, it was an amazing in-person conference. Great conference. has it all.

Customer Success 98

Customer Success Conference Leadership Omni-Channel 98

Beyond Philosophy

FEBRUARY 5, 2015

Personalized, seamless interactions are delivered across all channels. Delivering the omni-channel experience. All employees have the responsibility of providing customer value. Customer loyalty behavior is a paramount enterprise goal. Optimal customer relationships are a key priority.

CEM 60

CEM Omni-Channel Training Customer Experience 60

Comm100

MAY 22, 2020

Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. This is especially true in larger organizations where staff do not have an opportunity to interact with each other on a regular basis. For instance, Mashery named their conference rooms after characters from “The Princess Bride” a 1987 movie.

Call Center 130

Call Center Omni-Channel Conference Fashion 130

Interactions

MARCH 28, 2019

Recently, I attended two highly informative conferences which looked at AI technologies and their impact on customer engagement – the Conversational Interaction Conference hosted by AVIOS in San Jose and Enterprise Connect conference in Florida. The road to omnichannel needs to scale.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Bold360

MAY 18, 2017

The Chief Data Officer of Spanish telecoms giant, Telefonica commented at the conference , “we want to transform data into knowledge and place it into our consumers hands so that they are able to know, decide, and act, and so that they can make the most of their relationship.”. How May I Help You? Giving the Customer What They Want.

Omni-Channel 53

Omni-Channel Industry Self Service Telecommunications 53

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond.

Omni-Channel 40

Omni-Channel Insurance CEM Touchpoint 40

Call Experts

JANUARY 8, 2020

Spending around 600 billion a year in the US, millennials have redefined how businesses interact with and retain customers. Include a detailed FAQ section on your website, support documents, interactive mobile apps, online communities, and web-based chatbots to support customer's needs. Omnichannel experience. Free your Phone!

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

Natalie Petouhof

FEBRUARY 24, 2016

GameStop announced it is working with Microsoft to create an interactive, informative and entertaining shopping experience in an immersive environment. When a customer downloads and opts into the GameStop app on their smartphone, they will be able to interact in a whole new way with GameStop marketplace through the use of Azure.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). Furthermore, it provided enterprises with extra services like as a switchboard, phone transfer, conference calls, and so on.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

Call Experts

FEBRUARY 12, 2020

omnichannel management that supports digital transformation. Self-service tools empower customers to reach out to agents for more complex interactions, like those requiring judgment and empathy. The industry continues to change, most recently with the emergence of omnichannel management. Summer HR Conferences.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69