Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Health technology assessment (HTA) bodies also have some appetite for this information.

Data 52

Data Healthcare Roadmap Study 52

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Attend this session to learn more.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Amanda White (@iamAMLW) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Circular Edge

SEPTEMBER 15, 2020

Circular Edge is proud to support the success of Quest for the past 17 years and the many ways Quest brings together JDE, CX & Cloud users to share their success stories while helping each other move forward in driving continuous innovation. Explore the Tools, Technologies & Approaches Others are Using to Overcome Challenges.

Roadmap 52

Roadmap Conference Innovation Meeting 52

Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. Some remains on the roadmap. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Oracle

JANUARY 24, 2019

Over 20 of these sessions will focus specifically on service trends and technologies. Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Innovations in Chat, Messaging, Video, and Inlays: How It All Works Together.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

Conference 52

Conference Analytics Social Media Roadmap 52

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! I am happy to help!

Resources 52

Resources Case Study Study Conference 52

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Digital Transformation.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Digital Transformation.

Resources 40

Resources Conference Chatbots Innovation 40

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Ready to register for Oracle Modern CX 2020? CX Commerce Experts Meetup.

Conference 40

Conference Roadmap Tips Feedback 40

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

Connections 40

Connections B2B Roadmap Conference 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Syncing Content with Purpose.

Brands 60

Brands Social Media Analytics Conference 60

C Space

APRIL 18, 2019

His theory was that strategic inflection points are changes in a competitive business environment caused by new technology, new regulation, shifting consumer behaviors and values, or other socioeconomic forces: “A strategic inflection point is that which causes you to make a fundamental change in business strategy.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

Chadwick Martin Bailey

OCTOBER 9, 2020

Recently, I’ve been sharing with any friend that will listen how the advancements in financial services technology have made making and managing finances so easy. We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward.

Roadmap 40

Roadmap Financial Healthcare Consumers 40

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. But it is going to put some people out of work.

B2C 98

B2C Innovation Healthcare Industry 98

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Who will be this year’s keynote speakers?

Entertainment 105

Entertainment Conference Innovation Fashion 105

SmartKarrot

JULY 6, 2022

Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap. A: In-person communication has declined during the past two years.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Julie Hogan. Kristi Faltorusso.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ). With Cloud being a key theme at the conference, what does its future mean for certain roles, such as the CNC?

Innovation 40

Innovation Apparel Conference Roadmap 40

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ). With Cloud being a key theme at the conference, what does its future mean for certain roles, such as the CNC?

Innovation 40

Innovation Apparel Conference Roadmap 40

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

NOVEMBER 15, 2023

According to a recent survey by TSIA , 93% of education teams are investing or planning to invest in LMS tools and technology and 72% are investing or planning to invest in data analytics tools and technology. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today.

Self Service 52

Self Service Customer Success Roadmap B2C 52

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement.

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers.

Training 52

Training Course Consulting Software 52