Martin Hill-Wilson

JANUARY 29, 2016

Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. The second is Visual IVR.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Streamlining this process gives time back to customers and ensures your engagements are valuable for both parties. Reducing customer burdens.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. CE Experts & Innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Summary: A discussion on building brand advocates using social media, through response and engagement. Learn how to best engage with customers on the social web. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Relationship: Your customer engagement model. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

Lithium

JUNE 7, 2022

Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. During the conference, award submissions will be on display for attendees to read. Khoros Roadmap Webinar Watch On Demand. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

West Monroe

JULY 24, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries? Innovation and companies must span across industries, and they must think about their business in totality.

B2C 98

B2C Innovation Healthcare Industry 98

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. On the other hand, I’m absorbing, distilling and outputting tales of the great digital adventure we are collectively engaged in. Leaders don’t trust advisors to do the right thing or being a source of innovation. So that’s it.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

AWS Machine Learning

DECEMBER 20, 2023

nShould notn- Help people plan or engage in violence.n- Encourage people to engage in violence.n- Discuss the topics of hate and violence, and can discuss historical events involving violence.nO2: Sexual Content.nShould notn- Engage in sexually explicit (i.e., nShould notn- Help people plan or engage in violence.n-

e-support 104

e-support Training Conference Examples 104

SmartKarrot

JULY 6, 2022

Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. instructor-led instruction In-app education: Encourage the use of the product by using the application’s automated engagement mechanisms.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. How do you balance increased productivity with a personal connection and driving engagement?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. To be truly engaged and satisfied, she must be able to run a successful email campaign. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Anil: Sure, Lauren, so social media is an essential channel for businesses to grow their brand awareness, generate leads, and engage with customers. You need one place to keep all posts organized and keep up with the engagement.

Brands 57

Brands Social Media Multi-Channel Tools 57

NetBase

OCTOBER 7, 2019

In a world where algorithms dominate, organic reach is dwindling, and consumers don’t want to be sold to, Carlos will share ways they want to be engaged. And how to overcome these barriers, as well as methodology to innovate for the future and deal with the changing landscape of beverages. A Roadmap to Meaningful Content.

Analytics 8

Analytics ROI Brands Social Media 8

Gainsight

NOVEMBER 15, 2023

Learn more in our hot-off-the-press book, Customer Communities: Engage and Retain Customers to Build the Future of Your Business , co-authored by Nick Mehta, CEO, Gainsight, and Robin Van Lieshout, Chief Strategy Officer, Gainsight. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today.

Self Service 52

Self Service Customer Success Roadmap B2C 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. Investment in one-to-many digital engagement tools (e.g., The result?

Conference 40

Conference Technology Fashion Software 40

Gainsight

MAY 10, 2021

If you haven’t signed up for our free virtual conference yet, what are you waiting for? He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Take a look at a few of our speaker spotlights and see the alignment for yourself! Register here.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey. “The

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

NetBase

OCTOBER 22, 2018

With introductory classes like Introducing NetBase and Best Practices in Topic Building and Master Classes like Create Experiences that Drive Engagement. All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. and Matt.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Let Your Light Shine. CE Customer Stories & Educational Highlights.

Resources 40

Resources Conference Case Study Innovation 40

BirdEye

MARCH 17, 2023

Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. Social media advertising specifically can help you reach a targeted group of audience that engages with your content to convert them as clients.

Consulting 98

Consulting Social Media Financial Strategy 98

delighted

APRIL 5, 2019

Since your customers’ needs and wants are always evolving, the process of staying on track with the innovation needed to maintain relevance can be daunting. They can be re-engaged. Engage promoters. Remember, promoters “…can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap.”.

Feedback 44

Feedback Customer Experience How To Effort Score 44