Quadient

AUGUST 17, 2021

The State of CX: A customer experience series - differentiating with data. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Experience.

Data 52

Data Customer Journeys Customer Experience Fashion 52

Kayako

JULY 14, 2016

For customer support, join and start searching within these top groups: Customer Support Innovation Group. Customer Service Champions (the largest group). Customer Experience Management. Making Excellent Customer Service the Standard. Customer Support Professionals. Customer Service Handling.

How To 120

How To e-support Conference Groups 120

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. Don’t make me speak robot.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52

Beyond Philosophy

NOVEMBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

BirdEye

MAY 22, 2023

With Birdeye Appointments, you can leverage instant booking on your website, Google My Business profile, or social media channels to attract new clients. The app also allows you to save customer profiles and information for easier rebooking. Does Google have a free scheduling app? Does Apple have a free scheduling app?

Self Service 98

Self Service Software System Social Media 98

NetBase

MAY 29, 2020

Now, what does this look like from a social media monitoring perspective ? Be sure to pack some when attending your next digital conference. Organizations like HubSpot that host large digital conferences each year and attract visitors from all over the globe, have made the decision to host virtual conferences instead.

Marketing 64

Marketing Travel Conference Social Media 64

Beyond Philosophy

DECEMBER 23, 2014

Blogs Customer Emotions Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Pro

CEM 98

CEM eBook Social Media Customer Centricity 98

Beyond Philosophy

OCTOBER 8, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Talkdesk

MAY 20, 2019

One, because the conference was at The Diplomat Beach Resort, which is located right on the beach. New technology, five generations in the workforce and an emphasis on providing the best possible customer and employee experiences make for some unique challenges and triumphs in the contact center sphere.

Contact Center 44

Contact Center Conference Culture Airlines 44

BirdEye

NOVEMBER 10, 2023

Our recent webinar, aptly titled, ‘Efficiency Unleashed: Streamlining customer communications using AI,’ for Birdeye VIEW 2023, unveils a real-life success story that demonstrates the incredible impact of AI. The recorded session will also be available after the conference. Have a wonderful rest of the conference.

Communication 59

Communication Chatbots Conference Customers 59

Beyond Philosophy

FEBRUARY 24, 2015

Do you know the psychological cues in your experience? For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. . An Inside Look at the Casino Experience. Recognizing the Subconscious Experience.

CEM 60

CEM Social Media Customer Experience Management Conference 60

ReviewTrackers

JULY 12, 2019

The top five data sources being used by companies to better understand and manage the customer experience are: 1) customer databases, 2) digital channels (website, mobile, apps, review sites, etc.), 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Ian Golding Follow @ijgolding.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

ReviewTrackers

JULY 12, 2019

The top five data sources being used by companies to better understand and manage the customer experience are: 1) customer databases, 2) digital channels (website, mobile, apps, review sites, etc.), 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Beyond Philosophy

DECEMBER 22, 2015

When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. Print magazines, still actively used, have remained about the same in terms of percentage of marketers including them in their content program.

Video 60

Video Marketing Social Media Conference 60

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Make the customer experience sharable. Research different outreach strategies, such as cold calling, email marketing, social media outreach, and content marketing.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

OCTOBER 16, 2023

Communicating the benefits of being on Google Business Profile, Social media, webchat, and other omni-channel communication methods is essential. Be creative in engaging with customers post-sales to keep the relationship strong. Reviews are now just an ancillary product, there is social media and AI, and so much more.

Omni-Channel 64

Omni-Channel Multi-Channel Social Media Communication 64

Beyond Philosophy

JUNE 17, 2015

Without innovative and useful content, not only will Google not reward the site with high search placement, but associated efforts – email campaigns, social media marketing, and search engine optimization – will also fall short. Social media marketing (SMM), in turn, will help enhance search performance for the site.

Consumers 60

Consumers Connections Social Media Advertising 60

BirdEye

OCTOBER 19, 2023

In this session, we’re going to talk about a few things that you can do to stand out on Google, not just stand out for your customers but also stand apart from your competition. Ben is the co-founder of Steady Demand – a company specializing in local SEO and Social media. We have one brand we work with.

Video 59

Video Social Media Consulting Tips 59

Beyond Philosophy

OCTOBER 8, 2014

If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Beyond Philosophy

OCTOBER 8, 2014

If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Later in the day, our own CX Social experts Jagrit Malhotra and Kate Zimmerman lead a lively session on the opportunity that social customer service provides for brands to understand and engage the customer.

Omni-Channel 40

Omni-Channel Insurance CEM Touchpoint 40

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers.

Social Media 72

Social Media Trends Analytics Connections 72

Qualtrics

MAY 1, 2019

Since founding Holly Palmer Consulting in 2016, she has presented at industry conferences on topics including creating a relationship fundraising culture, how to improve donor retention and how to design a meaningful alumni research study. And don’t be tricked into thinking all experience data (X-data) comes from surveys.

Engagement 39

Engagement Survey Social Media Feedback 39

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147