InMoment XI
MARCH 2, 2022
Why Is There An Urgent Need For Companies To Do This Now? Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”.
COPC
NOVEMBER 2, 2022
Companies with highly engaged employees outperform their competitors and have higher retention with lower absenteeism. A highly engaged workforce positively impacts the bottom line from a cost perspective and contributes to a consistently better customer experience. “Culture eats strategy for breakfast.”
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CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.
ShepHyken
MARCH 4, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a company create a positive employee experience during challenging times? What strategies can a company use to give back to its local communities? positively impacts the culture.
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These changes, however, can only occur if programs are embedded into a company’s culture. This guide will take you through the different engagement tactics you can implement to help your company become more customer-centric. So where to start?
Experience Investigators by 360Connext
SEPTEMBER 22, 2020
What is a Customer-First Culture, and Why is It Important? If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too. It’s nearly impossible to deliver great customer experience without creating a customer-first culture.
InMoment XI
FEBRUARY 25, 2022
Do companies recognize the high customer experience (CX) value of employee advocates? That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. That’s my belief.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. It's time to look within: at your employees' relationships with each other, and with the company. In this webinar, you will learn to: Build a customer-centric culture.
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