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CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office. Again, huh? 5) put profits before purpose.
SurveySparrow
JANUARY 19, 2023
An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. The impact of a simple ‘thank you for contacting us’ page. We want to deliver something more useful, and 10 ways to say ‘thanks’ at the end of a form is how we’ll do that.
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SurveySparrow
JANUARY 19, 2023
An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. The impact of a simple ‘thank you for contacting us’ page. We want to deliver something more useful, and 10 ways to say ‘thanks’ at the end of a form is how we’ll do that.
Magellan Solutions
FEBRUARY 14, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare Services That Can Be Outsourced Here’s the list of services commonly outsourced services to healthcare call center outsourcing companies: 1.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Kerry Bodine
JANUARY 30, 2021
A moment later, I received the following auto response: “XXXXX XXXXXXX is no longer employed with us. B2B customers reach out directly to their dedicated contacts whenever they have a question or problem. They expect their contacts to know both them and the details of their business. I wasn’t thrilled — but I wasn’t surprised.
Calabrio
OCTOBER 20, 2020
Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. We helped them spin up and maintain virtual or hybrid contact centers.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your company is judged on how your staff relates to your customers on all channels. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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