Vonage

SEPTEMBER 15, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

CSM Magazine

OCTOBER 27, 2023

You know that excellent customer service is the heart of any successful business. Let’s explore why diversifying your abilities can unlock a level of service that truly delights your customers. This versatility eliminates the need for customers to seek solutions elsewhere, fostering loyalty to the business.

Customer Service 64

Customer Service Loyalty Call Center Innovation 64

CX Accelerator

SEPTEMBER 16, 2022

Many leaders do in fact think they are supporting Customer Experience in their organization. If we are being honest, that’s as committed as it gets for many executive and operational leaders. So, how do you know if it’s time to go or time to stand up strong and lead your organizational leaders toward CX buy-in?

Study 208

Study Case Study Consulting Culture 208

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

BirdEye

MAY 17, 2023

Your company’s mission statement is a key driver of its growth. In this article, we’ll share 15 inspiring mission statements and learn how to write a mission statement that resonates with you and your customers. A mission statement is any action-based declaration outlining the reason your company does what it does.

Examples 98

Examples Innovation Sports Social Media 98

Lumoa

MAY 21, 2018

Who in an organization should own the customer experience? The truth is, large part of the organization does indeed influence customer experience. And therefore, everybody needs to step up and improve things in their own territory. As you see, in most companies, marketing takes care of customer experience as a whole.

Customer Experience 326

Customer Experience Customer Centricity Net Promoter Score Feedback 326

CSM Magazine

AUGUST 29, 2023

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains. Journey.ai, Inc (DBA: Journey), a groundbreaking cybersecurity software business, is expanding its suite of capabilities with Avaya, a leading contact center company.

Contact Center 52

Contact Center Innovation Customer Centricity Software 52

BirdEye

DECEMBER 22, 2023

Your customers are calling — don’t leave them hanging. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. Birdeye – all-in-one platform Improve customer communication with Birdeye. Riiing, riiing.

System 111

System Self Service Analytics Communication 111

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. Imagine a world where customers are satisfied, operations run smoothly, and interactions are seamless. The need for steadfast 24/7 service availability across time zones grows stronger.

Customer Satisfaction 52

Customer Satisfaction Training Loyalty Meeting 52

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. And as with most things, all roads lead to technology. . 5 Innovative Call Center Technologies in 2022.

Call Center 124

Call Center Self Service Technology Social Media 124

Team Support

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

Data 97

Data Social Media Metrics Software 97

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

BirdEye

NOVEMBER 16, 2023

We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you. We’ve curated 29 actionable real estate lead-generation strategies and ideas. Do review marketing to attract more customers 3.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Vonage

OCTOBER 2, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes.

Tips 133

Tips Brands Customer Experience Competitive Advantage 133

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Learning Can Make Your Customers Happier, Too. I don’t mean to say that you should tell your customers should go out and learn (though that couldn’t hurt). Learning Can Make Your Customers Happier, Too. Think about your own experiences as a customer. ” Feels good, doesn’t it?

Training 197

Training Course How To Healthcare 197

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Contact Center 52

Contact Center Contact Center Software CRM Call Center 52

SurveySparrow

OCTOBER 7, 2023

Though diversity, equity, and inclusion are closely related, there are subtle nuances you need to know. Equity , on the other hand, is the commitment to providing everyone with fair and equal opportunities. What we need to understand is that ensuring DEI is not a one-step process. Intriguing, right? What is DEI?

Policies 52

Policies Culture Leadership Innovation 52

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 87

Healthcare Government Innovation Training 87

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Alida

OCTOBER 17, 2017

In the age of companies like Amazon, Airbnb and Apple, health care organizations are lagging other industries in customer experience. In the age of companies like Amazon, Airbnb and Apple, health care organizations are lagging other industries in customer experience. Not necessarily. In fact, you can’t afford to wait.

Hospitality 247

Hospitality Retail Leadership Culture 247

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Lumoa

MAY 21, 2018

What roles should own the customer experience in an organization? The truth is, large part of the organization does indeed influence customer experience. And therefore, everybody needs to step up and improve things in their own territory. Discover all the results of the survey in the State of Customer Experience in 2018.

Customer Experience 160

Customer Experience Customer Centricity Net Promoter Score Feedback 160

Bizagi

MAY 14, 2020

So, tapping into your programme leads can help deliver a top-down message and enable change throughout the organization. The “digital bolt-on” approach can deliver tactical results, but the strategic reality is that your business needs a reset. You need to look at digital holistically. Now it’s time to really innovate.

Ecommerce 98

Ecommerce Innovation Culture Customer Centricity 98

CSM Magazine

APRIL 25, 2023

In today’s hyper-competitive market, keeping customers satisfied is more important than ever. One often overlooked aspect of enhancing customer satisfaction is the use of updated equipment in your business. Faster service delivery and reduced wait times for customers are crucial in today’s fast-paced world.

Customer Satisfaction 52

Customer Satisfaction Case Study Government Return on Investment 52

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of Customer Framework? Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of the Customer Framework? Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? At its core, contact center reporting is the systematic process of capturing, analyzing, and leveraging data from every customer interaction across various channels.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Retently

MAY 2, 2023

The key to success for SaaS companies lies in prioritizing the positive experience of their clients through a customer-centric approach. While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySparrow

JUNE 28, 2023

In today’s highly competitive business landscape, providing exceptional customer experiences has become crucial for long-term success. Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

SurveySensum

OCTOBER 27, 2023

In today’s digital landscape, where your online reputation has the power to determine your B2B business’s fate, customer feedback stands as the cornerstone of your success. And when we say customer feedback, we mean every facet of it – not just the good but also the criticisms. Will potential customers be scared away?

Strategy 52

Strategy How To B2B Social Media 52

CX Journey

JULY 17, 2014

Is your company short-sighted when it comes to the customer? I''ve been using the phrase "short-sighted" a lot lately, and it got me thinking about how too many companies are short-sighted when it comes to customer experience management. Does that sound like it applies to any companies you know?

Customer Experience 175

Customer Experience Customer Experience Management Customer Centricity Customers 175

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98