CSM Magazine
MAY 9, 2024
When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind.
Steve DiGioia
JULY 31, 2017
Listen Customers rarely come before their need is urgent. Forbes magazine contributor Carmine Gallo explained, “Your customers will only tell you what they think they need, but how you meet their unexpressed needs makes all the difference.” This includes being honest in communication as well as in your business practices.
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ShepHyken
MAY 7, 2018
That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. An easy return policy creates customer confidence and trust in the brand.
CSM Magazine
NOVEMBER 28, 2023
Secure communication channels are also crucial to protect sensitive data, mitigate risks, build trust and, most importantly, enhance customer confidence in the business itself. Some of the most common tools include firewalls, antiviruses, authentication softwares, EDRs, DNS protection, and intrusion detection and prevention.
CSM Magazine
JUNE 23, 2021
Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,
CSM Magazine
DECEMBER 13, 2023
Not Meeting Customers’ Expectations Meeting customer expectations is crucial for maintaining customer satisfaction and loyalty. Communicate what people can expect from your products or services. Use improved communication to address issues before customers notice them.
ShepHyken
NOVEMBER 17, 2017
Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.
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