Innovative CX

OCTOBER 24, 2019

Millennial workers possess the technical know-how, social media savviness and expectations for work-life balance that are unique to them alone. Millennial workers possess the technical know-how, social media savviness and expectations for work-life balance that are unique to them alone. We highlight our culture.

Net Promoter Score 40

Net Promoter Score Social Media Effort Score Culture 40

West Monroe

NOVEMBER 29, 2021

After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. How can organizations support their employees—and manage the business risk? And these feelings translate into a burgeoning business issue.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

ProProfs Chat

JANUARY 7, 2020

Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . The success of your business will depend on how skillfully you handle your customer service problems. All of them have been around since the concept of commerce started. Fast forward to 2020. And rightfully so. .

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Answers are then given on a scale of 0-10, with 10 being the “very likely” to recommend. And then there are detractors.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

MAY 1, 2018

Proactively navigating generational differences in the workplace will help you better understand, communicate with, and lead a multigenerational workforce. Proactively navigating generational differences in the workplace will help you better understand, communicate with, and lead a multigenerational workforce. Gain a Competitive Edge.

Management 104

Management How To Groups Financial 104

Qualtrics

FEBRUARY 18, 2021

The scientific community has done an amazing job of accelerating the creation and testing of very effective and safe vaccines. The top reasons cited for this hesitancy were concerns about the vaccines’ safety and possible side effects. Their work has provided the world with hope. But vaccines on their own are not the answer.

Government 26

Government Customer Journeys Self Service Guidelines 26

LiveChat

NOVEMBER 20, 2019

In short, how can the little guy compete with the giants and keep that special character and soul? The question then is: How can small- and mid-size retailers better find a niche and more customers along the way? The question then is: How can small- and mid-size retailers better find a niche and more customers along the way?

Retail 55

Retail Ecommerce Chatbots Sales 55

Thunderhead

AUGUST 13, 2018

Iresa’s email to one of my colleagues – he glibly described this communication as “the first time they got in touch with me in over a year”. Clearly, customers were at the end of their tether – and their compulsion to share didn’t stop at Social Media and review sites. So, how could things have got this bad? That’s 1.5%

Poor Customer Service 40

Poor Customer Service Financial Social Media Customers 40

West Monroe

JANUARY 23, 2022

How will each point of the triangle contain costs, approach consumerism, and manage growth—all at the same time? In this outlook, we offer our take on how payers, providers, and life sciences companies—respectively and together—will approach these areas. But where is the industry headed from here?

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

West Monroe

JANUARY 23, 2022

Increasingly frequent and extreme weather events are causing customers to think differently about how they get their energy and what products and services they’re willing to pay for. An increasingly connected energy-and-utilities ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

SmartKarrot

NOVEMBER 2, 2020

The best way to know how to retain customers is to hear it from other business owners who do just the same. The best way to know how to retain customers is to hear it from other business owners who do just the same. He adds, “According to one study , the top cited reason that customers switch vendors is “feeling unappreciated.”

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Qualtrics

NOVEMBER 21, 2019

Two thirds of new members know one or more people who already own a Peloton Bike, and 35% of new members cite family and friends as a top source when deciding to join the Peloton community. We care how people are treated and how they lead. Read how Bruce is shaping the XM profession. And it works.

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22