Alida

JULY 6, 2023

Alida was recognized by G2 in the Experience Management Category in three reports. Alida also received the Users Love Us badge.

Software 130

Software B2B Report Management 130

ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? And both dealerships – Ford and Ferrari – provide stellar customer service. While both may appreciate a good customer experience, one wants a different product experience.   Here’s another example. The Ford costs about $25,000.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

InMoment XI

MAY 3, 2023

When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference. The right vendor will not only provide the necessary tools and technology, but also bring valuable expertise and experience to the table. Of course, there is a gray area between the two categories.

Self Service 260

Self Service Customer Experience Resources Survey 260

SAP Customer Experience

JULY 3, 2022

Continuing the blog series of Building Communication Channels for Personalized Engagements Here we are going to create a campaign to invite your existing customer base to join the Communication Category. You should define the target group that is relevant for your communication channel or newsletter. This invite might not relevant.

Communication 81

Communication Groups Customers Customer Base 81

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

Software 59

Software Chief Customer Officer Customer Experience Touchpoint 59

ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. LiquidPlanner.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

TechSee

NOVEMBER 7, 2023

Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. This means the number of trips our engineers have to make is minimal.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

GetFeedback

JUNE 12, 2019

I’ve lost count of the number of meetings that I’ve had with copywriters, marketers, and designers where the terms customer experience (CX) , user experience (UX) and user interface (UI) have been used in an interchangeable manner. What is customer experience (CX)? . What is user experience (UX)? .

User Experience 329

User Experience Customer Experience Interaction Customers 329

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Hello Customer

MARCH 15, 2023

There’s no denying it, most companies nowadays are searching for a solution to turn customer experience insights into something tangible and actionable. For example: what if the feedback categories don’t fully match with your internal KPIs ? Want to make changes to your category groups?

Groups 52

Groups Feedback Company Transportation 52

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

ChurnZero

JANUARY 28, 2021

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that go above and beyond to deliver extraordinary experiences,” commented Matt Harney , Founder of APPEALIE. SAAS CUSTOMER SUCCESS AWARD WINNERS.

Net Promoter Score 96

Net Promoter Score NPS Software Touchpoint 96

SurveySparrow

OCTOBER 6, 2022

Brands divide its customers based on psychographic segmentation. According to this, customers are segmented based on characteristics such as interests, attitudes, lifestyles, personalities, social class, values, etc. Based on analyzing these characteristics, customers are divided into different segments. Interviewing customers.

Examples 52

Examples Sports Fashion Social Media 52

Eptica

FEBRUARY 14, 2022

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. In our latest blog we highlight research that demonstrates the shift to digital and focus on five important areas driving customer experience transformation.

Self Service 133

Self Service Customer Experience Trends Video 133

Feedbackly

JANUARY 27, 2023

Customer Experience (CX) is important for your brand’s growth, and it’s only gaining more momentum every year. They help you measure and improve different aspects of CX, like customer satisfaction, loyalty, and happiness! Here are the top 4 CX KPIs to prioritize in your customer experience management program.

Customer Experience 98

Customer Experience Effort Score Net Promoter Score NPS 98

Adrian Swinscoe

JULY 9, 2021

Today’s interview is with Jan Kodadek is the Digital Lead for the Sexual Wellbeing category at Reckitt. The post Improving the customer experience of a FMCG category through a pandemic – Interview with Jan Kodadek first appeared on Adrian Swinscoe. Jan joins me today to talk about the massive […].

Customer Experience 40

Customer Experience Customers 40

Centriam Customer Experience Lab

FEBRUARY 8, 2018

To help you build or improve your business cases, Centriam built a single page summary — a map of sorts — which outlines twelve different financial gains resulting from customer experience improvements. These twelve drivers are aggregated into five categories.

Financial 218

Financial Customer Experience Customers 218

Storyminers

AUGUST 24, 2020

Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. Our experience leads us to believe that a thoughtful combination of both algorithmic and human editing offers the best means of curation. Ranking is based on. Frequency 1 post / month.

Social Media 147

Social Media Customer Experience Industry Brands 147

Gainsight

FEBRUARY 16, 2021

To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. Nearly every “category-creating” company ends up standing for something. We launched in 2013 with the premise of “software for Customer Success Managers.” People buy from people.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

Alida

JULY 11, 2017

Customer experience is middling at best, and that’s troubling for brands. Forrester’s 2017 Global Customer Experience Trends report found the vast majority of firms in digital and traditional retail, banking and insurance around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range.

Customer Experience 183

Customer Experience Effort Score Omni-Channel Retail 183

Maru Group

FEBRUARY 15, 2021

billion dollars, although companies struggled with profitability and retaining customers. We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. It’s an important spending category for younger shoppers and should be watched carefully in the years to come.

Innovation 80

Innovation Consumers Brands Connections 80

GetFeedback

APRIL 18, 2019

With the rise of personalized customer servicing and user experience (UX) trends, customers are no longer satisfied with just a straightforward purchase. Whether you are a business with retail storefronts or a strictly digital company, the customer experience (CX) services you provide for your customers matter quite a bit.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Customer Experience 190

Customer Experience Hospitality Guidelines Airlines 190

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

Alida

JANUARY 7, 2019

In 2018, Experience Management (XM) arrived. Customer centricity is now a long-term, strategic imperative at the executive level. Companies will reorganize around the customer. We see cross-functional teams coming together to form an “enterprise perspective” on gathering customer insight, knowledge and feedback.

Customer Experience 212

Customer Experience Customer Centricity Competitive Advantage Innovation 212

Lithium

JULY 1, 2020

Does your brand use Khoros technology to deliver world-class digital customer experiences? Share your stories and successes through the first annual Khoros Kudos Awards in one of these 11 categories! Better Together: Customer Engagement. Do our tools help you build strategies and results that others can learn from?

Conference 52

Conference Connections Customer Engagement Engagement 52

Lithium

JUNE 29, 2020

Does your brand use Khoros technology to deliver world-class digital customer experiences? Share your stories and successes through the first annual Khoros Kudos Awards in one of these 11 categories! Better Together: Customer Engagement. Do our tools help you build strategies and results that others can learn from?

Conference 52

Conference Connections Customer Engagement Engagement 52

ijgolding

AUGUST 9, 2017

A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally.

Engagement 226

Engagement Customer Experience Customer Experience Professionals Customer Centricity 226

ClearAction

DECEMBER 26, 2022

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. To pierce the “Excellent” glass ceiling, your customer experience strategy must shift gears. Customer Loyalty. CX Quality Factors.

Strategy 71

Strategy Customer Experience Policies Loyalty 71

Kristina Evey

MAY 15, 2018

Embed Core Values into the Customer Experience. Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. Otherwise, customers won’t be able to state what is memorable about you and the way you work with them.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

Beyond Philosophy

JANUARY 10, 2019

Understanding Customers’ Mental Budgets. The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. It wasn’t a huge amount, but it was a nice windfall.

Customer Experience 127

Customer Experience Entertainment Customers Travel 127

Up Your Service

JANUARY 22, 2020

Two different categories of value. Third category. But he created more… value in another category. And then there’s a fourth category. You’re one of our loyal customers. Kaufman, you’re one of our… loyal customers and we… love serving you.” You owe me money.

CRM 52

CRM Financial Connections Innovation 52

ijgolding

DECEMBER 11, 2014

I have heard many things about them from friends and colleagues and was keen to test the experience for myself. So are the plaudits that Norwegian is receiving reflective of the experience? As I always remind readers of my reviews, a public statement like this constitutes a promise or promises to customers.

Customer Experience 275

Customer Experience Airlines Travel Self Service 275

Eptica

SEPTEMBER 16, 2020

Date: Wednesday, September 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Two key themes that are driving UK customer experience post-pandemic. At a time when customer experience and reassurance has been vital, how well has CX coped, and what lessons can be learnt for the future? Share this page on: Tweet.

Customer Experience 127

Customer Experience Contact Center ROI Trends 127

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

ijgolding

JANUARY 18, 2018

2018 is the first calendar year in my career as a global customer experience specialist that I have looked forward more in hope than expectation. My last article of 2017 explained why I have a number of concerns regarding the evolution of Customer Experience around the world.

Customer Experience 0

Customer Experience Government Customer Centricity Case Study 0