Totango

MAY 17, 2024

A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. Connect engagement to communications Record your calls! Tools like Chorus and Gong.io

Innovation 96

Innovation Call Recording Conference Tools 96

Inbenta

AUGUST 17, 2021

Twilio Voice API gives developers control over their calls, with APIs built for a wide variety of uses from basic phone-to-phone calling, app-to-phone calling, Interactive Voice Response (IVR), conference calling, SIP interfacing, call recording, transcription, call tracking, and more.

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

Strativity

MARCH 30, 2020

This includes network connectivity, agent desktop, Workforce Management tools, call recording, CRM, and more. Team Leaders can turn to virtual platforms including video conferences, collaboration tools, and messaging applications to preserve coaching and mentoring commitments to front line staff. 4 – GET COMMUNICATING.

Contact Center 52

Contact Center Guidelines CRM Call Recording 52

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. This system allows small businesses to efficiently manage incoming and outgoing calls, offering a more professional customer interaction experience.

System 109

System Self Service Analytics Communication 109

Magellan Solutions

JULY 15, 2021

They have B2B partners all over Europe, delivering innovative technology for app and web development. They helped the organization listen to call recordings. Until they perfectly refined their calling strategy to maximize positive results. The client is a software development enterprise with an HQ in Poland. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

NobelBiz

MAY 22, 2023

Let’s delve into some of the key features and benefits that you can expect: Enhanced features: Call recording, call forwarding, auto attendant, voicemail to email, and video conferencing are some of the advanced features that these systems offer. This not only saves time but also enables personalized communication.

System 52

System Contact Center Call Center Communication 52

Natalie Petouhof

SEPTEMBER 26, 2016

Tweet The only way to build a truly innovative and collaborative culture is to give everyone a voice. In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a very innovative phone system.

System 40

System Communication Tools ROI 40