AWS Machine Learning

MARCH 13, 2023

Amazon SageMaker Ground Truth Plus is a managed data labeling service that makes it easy to label data for machine learning (ML) applications. One common use case is semantic segmentation, which is a computer vision ML technique that involves assigning class labels to individual pixels in an image. This labeling process is complex.

Metrics 69

Metrics Tools System Data 69

AWS Machine Learning

NOVEMBER 15, 2023

One such breakthrough is the Segment Anything Model (SAM) by Meta AI, which has the potential to revolutionize object-level segmentation with zero-shot or few-shot training. By combining the strengths of SAM with the rich data provided by BDD100K, we showcase the potential of visual prompt engineering with different versions of SAM.

Training 92

Training Automotive Examples Data 92

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. However, putting an ML model into production at scale is challenging and requires a set of best practices. It’s much more than just automation.

Analytics 106

Analytics Training Government System 106

Customer Bliss

JANUARY 28, 2021

Donald was a guest on the live-streaming video version of my podcast ( click here to view it on LinkedIn ). Being on a CX team demands a high standard of grit, resilience, and trust. We had no option but to lean on a foundation of trust built when making critical decisions. The #BlackLivesMatter movement.

Leadership 254

Leadership User Experience Feedback Culture 254

Lumoa

FEBRUARY 15, 2021

One of many benefits of integrating one tool to another is that you and your team will become more efficient and save time not having to manually move data from one place to another. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data.

Customer Experience 236

Customer Experience CRM Feedback Survey 236

AWS Machine Learning

DECEMBER 22, 2022

Launched at AWS re:Invent 2021, Amazon SageMaker Ground Truth Plus helps you create high-quality training datasets by removing the undifferentiated heavy lifting associated with building data labeling applications and managing the labeling workforce. Separately, all the projects used the same IAM role for accessing data.

Data 74

Data Policies Groups Training 74

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Data 112

Data Management Effort Score Training 112

Customer Bliss

OCTOBER 6, 2016

It takes about 20 years to build a reputation — and about five minutes to end it. First you need to understand one of the roles of a Chief Customer Officer: driving executive and organizational appetite for wanting to know about interruptions in customers’ lives and opportunities for differentiation.

Chief Customer Officer 192

Chief Customer Officer Innovation Customers Sales 192

Experience Investigators by 360Connext

AUGUST 19, 2020

These are the most common definitions, but you’ll often see the initials changed as needed: Sometimes the S may stand for s trategic, the M for m otivating , the A for a ssignable or action-oriented , and so on. Let’s get one thing straight — I’m not out here to solve that. Contextual.

Customer Experience 265

Customer Experience Net Promoter Score NPS Effort Score 265

AWS Machine Learning

JULY 19, 2022

By identifying the suburbs that have low coverage of solar panel installation at scale, they can maximize their marketing initiatives to those places, so as to maximize the return on their marketing investment. In this post, we discuss how you can identify solar panels on rooftops from satellite imagery using Amazon Rekognition Custom Labels.

Training 71

Training Metrics Customers Data 71

Customer Bliss

DECEMBER 6, 2018

Within Alvin’s first 90 days in the role, he brought in the top leaders from all of their 17 markets in the Caribbean and Latin America to get everybody on the same page. From here, he gathered top issues that everyone in the company could focus on. Unite the Silos Under a Shared Vision. Serve Customers with Passion.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker. This is a joint blog with AWS and Philips.

Healthcare 90

Healthcare Government Innovation Training 90

Beyond Philosophy

MAY 5, 2022

This behavioral experiment tested whether one participant would deliver electric shocks to another participant at a fatal level even as they listened to the second participant’s screams of pain. Luckily, no one died. Before I share the rules, let’s review why you should care about setting one of these up properly.

Net Promoter Score 78

Net Promoter Score Comparison Culture Measurement 78

Beyond Philosophy

MAY 31, 2017

Understanding these truths is critical to the work of an economist, and it is also vital to moving your Customer Experience to the next level. Whether that means exaggerating the good, downplaying the bad or lying outright, we don’t want to share our undesirable behavior for fear of being judged, even on a survey.

Survey 137

Survey Trends Advertising Data 137

SurveySensum

AUGUST 21, 2023

They’re like truth bombs about why your customers leave. Are you struggling with retaining your existing SaaS customers? You’re not alone. Many businesses encounter this challenge at some point in their journey. However, the good news is that some have managed to double their revenue through effective customer retention strategies.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

AWS Machine Learning

APRIL 21, 2023

Batch inference is a common pattern where prediction requests are batched together on input, a job runs to process those requests against a trained model, and the output includes batch prediction responses that can then be consumed by other applications or business functions. In this post, we focus on the second scenario.

Training 75

Training Consumers Policies Data 75

delighted

NOVEMBER 3, 2022

It’s the playbook that answers how decisions should be made, which stakeholders need to be involved, and what happens next as you build your product. A product roadmap is a tool that outlines the vision, priority, timeline, and progress of products or projects a team plans to work on over a period of time. What is a product roadmap?

Roadmap 88

Roadmap Effort Score Tips Survey 88

ShepHyken

JUNE 11, 2023

This means B2B firms should also focus on customer experience. Most of the reasons can be traced back to one key factor: communication. It doesn’t matter what industry you’re in; customers leave you, and often they don’t want to tell you the truth if they tell you anything at all. There are dozens of ways to make that happen.

Customer Service 62

Customer Service B2B B2C Retail 62

Lithium

SEPTEMBER 5, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Hello Atlas members! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker Studio provides a fully managed solution for data scientists to interactively build, train, and deploy machine learning (ML) models. Scaling up a feature engineering step after having tested in Studio against a subset of data on a small instance. Retraining and deploying models on some cadence.

Policies 73

Policies Telecommunications Training Fashion 73

AWS Machine Learning

SEPTEMBER 1, 2023

Furthermore, we deep dive on the most common generative AI use case of text-to-text applications and LLM operations (LLMOps), a subset of FMOps. These data owners are focused on providing access to their data to multiple business units or teams. The following figure illustrates the topics we discuss.

Training 105

Training Effort Score Examples Data 105

C Space

DECEMBER 17, 2020

The “ opposite ” more than the truth. Via “Customer, Now” we saw emerging human truths resulting from this inward focus. We saw a growing gap in empathy where we have trouble relating to realities different than our own as those realities have become increasingly different from one another. 2020 “In” Review.

Study 52

Study Brands Customer Change Innovation 52

GetFeedback

SEPTEMBER 24, 2018

Bad experiences can have devastating effects on your business. In this post, we’ll talk about 5 of the most important touch points—those moments of truth that affect a buying decision—and how you can improve them to drive sales. Content marketing can be on site and even off site. First Impression: Brand content.

Social Media 170

Social Media Comparison Consumers Analytics 170

Experience Investigators by 360Connext

SEPTEMBER 29, 2020

“I Know Customer Experience is Important, But…” When I speak to groups or host our webinar series, the Weekly Win , I hear one thing over and over again. Sure, there may be some level of truth to these claims and others you’ve been told to consider in your unique situation. “I get it. Healthcare.

Healthcare 143

Healthcare B2B Industry B2C 143

Experience Investigators by 360Connext

JULY 12, 2022

What does building a Voice of The Customer (VoC) program from the ground up look like? Typically, it’ll start with a general plan on how an organization is going to gather customer feedback — a plan that typically includes Customer Listening Posts. What are Customer Listening Posts? Get the Free Guidebook.

Customer Journeys 143

Customer Journeys Feedback Social Media Exercises 143

Gainsight

JUNE 21, 2022

Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. Suffice it to say that this is a tall order—one that’s even harder without the right tools in place. They create a defined, high-level source of truth that outlines future updates and prioritizes upcoming product enhancements.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

Hero Digital

JANUARY 20, 2020

The truth is, you want your customers to experience your brand in a consistent and personalized way across all channels. This guide will help you understand, build, and use AEM Experience Fragments to empower personalized customer experiences. For example, you see a small advertisement on a website.

Omni-Channel 52

Omni-Channel Social Media Guidelines Examples 52

ShepHyken

DECEMBER 13, 2021

Yet, millions of people around the world are frustrated daily as call center agents keep customers on hold for long periods, are oblivious to a customer’s distress, or are unable to provide accurate information. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. and the U.K.,

Customer Service 77

Customer Service Social Media Call Center Retail 77

Alida

APRIL 27, 2018

The standout theme across the sessions was one that is human and real: build better empathy with people. According to many of the speakers, creating empathy within your organization for employees and customers will guide you on a path to create better customer experiences. Build customer intimacy. It’s how you show up.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

C Space

APRIL 22, 2020

Suddenly, these two questions became a lot more complicated; the answers require us to get beyond the numbers, headlines and hyperbole in search of simple, scalable human truths. There’s one guiding insight that’s immediately become clear: in this fast-changing situation, nothing is changing faster than ourselves. Customer, Now.

Brands 52

Brands Connections Travel Customer Experience 52

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. The most magical place on earth” didn’t get that way by accident.

Customer Experience 117

Customer Experience Retail Chief Customer Officer B2C 117

Help Scout

AUGUST 24, 2021

For example, there's both internal and external knowledge base software, as well as both standalone software and all-in-one solutions. Multi-function tools offer knowledge base software as one part of a larger suite of tools. For example, Help Scout offers Docs — which is knowledge base software — but it’s not sold on its own.

Knowledge Base 106

Knowledge Base Software How To Self Service 106

Team Support

JUNE 1, 2021

Just as any relationship takes time to build, developing a trust with your customers that feels almost like a friendship will take time as well. Here are five ways you can foster lasting B2B relationships based on trust. Always be truthful, and always do what you say you are going to do. Be consistent with touchpoints.

B2B 59

B2B Touchpoint Customer relationships Customers 59

AWS Machine Learning

NOVEMBER 1, 2022

Amazon SageMaker Autopilot automatically builds, trains, and tunes the best custom machine learning (ML) models based on your data. Then you can directly deploy the model to an Amazon SageMaker endpoint or iterate on the recommended solutions to further improve the model quality. Dataset overview. Time in Hospital.

Hospitality 78

Hospitality Training Metrics Data 78

SurveySensum

MARCH 4, 2024

Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. Anonymous Employee Feedback is basically like the superhero version of regular feedback. Your company is going under a management shift.

Feedback 52

Feedback Leadership Survey Culture 52

Gainsight

JUNE 15, 2022

Apparently, our society has moved on from cow milk, soy milk, and almond milk—make way for oat milk, rice milk, and even hemp milk! Remember, the product is doing the work—so your product experience (PX) capabilities have to be on point. It seems like every week there is a new kind of milk in the grocery store. Sounds easy, right?

Tools 52

Tools Strategy Metrics Sales 52

Customer Bliss

JUNE 6, 2017

Peloton is a mission based company that deliberately crafted every element of its experience, from the build of the bike to its delivery, usage and even helping people move their bike from one home to another. advised clients on their most critical strategic challenges. About Brad. Brad’s career progression.

Hotels 149

Hotels Social Media Consulting Loyalty Programs 149