Thematic

AUGUST 16, 2022

At a recent Friday team session, Thematic delved into our customers' world by doing a brand survey. For each brand, we gave a score (1-5) and a reason for the score. Here’s what I found: If we go by overall score and sentiment, Thematic’s favorite brand is Marvel. But Marvel's win feels too easy.

Brands 71

Brands Entertainment Social Media Comparison 71

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. In-flight entertainment is another service commonly offered by airlines that could be expanded to increase customer loyalty.

Airlines 150

Airlines Loyalty Brands Industry 150

C3Centricity

NOVEMBER 4, 2019

However, even today, with the creation of inbound marketing strategies, they are still irritating their customers with spammy emails, intrusive popups and over-complicated cookies, that gather far more information than most organisations will ever need or use. Brand Building. They were the ones that moved to customer centricity.

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149

BlueOcean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. As entertaining as those stories are, green flags are just as important to be aware of.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

BlueOcean

FEBRUARY 22, 2024

It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. As entertaining as those stories are, green flags are just as important to be aware of.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Consumers crave customized content – and they also want to be heard.

Entertainment 46

Entertainment Social Media Report Industry 46

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

Blake Morgan

DECEMBER 2, 2022

In a world where technology seems to be the driving force behind every customer experience, a growing branch of the experience economy is doing something radical: banning cell phones. Instead of sharing with the masses, they share the experience via word of mouth, which grows the brand. She is the author of The Customer Of The Future.

Brands 105

Brands Social Media Transportation Entertainment 105

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Consumers crave customized content – and they also want to be heard.

Entertainment 40

Entertainment Social Media Report Industry 40

Kristina Evey

NOVEMBER 29, 2017

Consistency is key in many things… but I’m hard pressed to find an area as impactful as the Customer Experience. Consider the successful consistency in the branding experience of McDonald’s. While the resort itself was beautiful in design… we were shocked when we entered the entertainment venue.

Brands 149

Brands Customer Experience Entertainment Hotels 149

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. What is a Brand Ambassador? A brand ambassador is someone who promotes your product or service in their interactions with other people via relevant communication channels.

Brands 98

Brands Social Media Loyalty Omni-Channel 98

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. By responding to over 95% of negative reviews, their company guarantees that customer concerns are not just heard but addressed; the art of engaged, active listening.

Hospitality 260

Hospitality Call Center Retail NPS 260

C3Centricity

NOVEMBER 21, 2018

What has changed during 2018 is marketing’s deeper awareness of, if not complete adherence to, what customers like and dislike. With the battle between Amazon, Microsoft and Google in the voice search and commands domain, customers can get answers just by asking. BRAND BUILDING. brand #Marketing #CEX #CRM Click To Tweet.

Brands 192

Brands Customer Centricity Customer Journeys Consumers 192

Seaton CX

NOVEMBER 30, 2022

My creative branding formula for projects is: Hobby/Interest + CX Goal = Memorable Initiative. Past work examples include: Tennis + Reduce Customer Churn = It’s Game, Set, Match for Churn. Space Exploration + Voice of the Customer = The VoC Booster Rocket. Travel + Improve Customer Service = Service Transformation Airlines.

Brands 75

Brands Airlines Entertainment Travel 75

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Create entertaining content that will resonate with your followers.

Social Media 98

Social Media Brands Video Entertainment 98

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. The concert examples are not unlike two companies competing for a customer’s business. You don’t need outgoing employees wearing loud Hawaiian shirts for a customer to experience your brand. In the past few months, I’ve been to several concerts.

Customer Experience 83

Customer Experience Entertainment Customer Service Training Connections 83

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Entertainment 221

Entertainment Automotive Fashion Travel 221

Storyminers

AUGUST 20, 2020

More importantly, how do you turn your brand into a story? Americans are said to love underdogs—in the form of horses with long odds, sports franchises that upset favorites, and nimble brands that unseat lumbering giants. If your brand comes across as a David, you will be cheered in the marketplace. It’s remarkably sticky.

Retail 264

Retail Entertainment Sports Comparison 264

Michelli Experience

JULY 5, 2016

While I have many mentors when it comes to business success, branding, and customer experience delivery, seldom do I look to actors or actresses to give me wisdom in these areas. Recently, however, I was taken aback by the succinct and powerful branding perspective offered by Will Smith. 3 Try to improve lives.

Brands 140

Brands Entertainment Customer Expectations Meeting 140

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. It is “The 7 essentials of Customer Centric Websites.” 9 Essentials of a Customer Centric Website.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

NICE inContact

JUNE 28, 2019

Wouldn’t it be great if there was one single, relatively simple thing brands could do to motivate customers to stay loyal and spend more over the long-term? There is a way that brands can encourage loyalty with demonstrable results: Make customers feel good — again and again. What emotions can brands inspire?

Self Service 168

Self Service Contact Center Entertainment Call Center 168

Strativity

MAY 25, 2023

As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. And we must do the same in business. Customers don’t want or like complication, confusion, or friction.

Entertainment 93

Entertainment Sports Financial ROI 93

inmoment

SEPTEMBER 19, 2019

At the same time, companies must also strive to provide these experiences today and in the future—essentially “future-proofing” their brand against issues that guests might experience with it. Companies that can accomplish this will achieve an unparalleled view of the brand experience that their guests are having.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” Or how about when the “music” is interrupted by another automated voice informing you that your business is important but that agents are busy helping other customers?

Contact Center 130

Contact Center Call Center Entertainment System 130

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. From Instagram influencers to big-name industry leaders, partnering with like-minded brands can help you unlock valuable new opportunities. Table of contents Why do brand collaborations work?

Brands 52

Brands Fashion Social Media Retail 52

Blake Morgan

MAY 29, 2023

A willingness to go above and beyond to put customers first—and the investments to back it up. With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience. There’s a reason customers flock to Emirates flights. 4) Details matter.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

BirdEye

JULY 31, 2023

How do brands collaborate with a social media content creator? There are many digital content types and platforms to choose from, meaning there are near-limitless possibilities for social media content creators to attract and engage customers. How do brands collaborate with a social media content creator?

Social Media 52

Social Media Brands Multi-Channel Video 52

NetBase

JUNE 5, 2020

In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. Brand advertising budgets continuing to shift towards online and social media. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers.

Innovation 73

Innovation Brands Social Media Advertising 73

C Space

APRIL 9, 2020

The Brand Move Roundup – April 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Calling all sellers,” it said. Start making face masks.”

Brands 52

Brands Entertainment Banking Hospitality 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. As always and today more than ever, people turn to audio.

Brands 52

Brands Hospitality Entertainment Healthcare 52

CSM Magazine

AUGUST 4, 2021

Inge De Bleecker, Vice President of CX at Applause reveals three ways brands can provide seamless and unforgettable user experiences across all platforms and devices. In particular, there are three best practices media brands should look to in order to deliver seamless and enjoyable experiences to captivated viewers across the globe.

Brands 52

Brands Entertainment Sports Multi-Channel 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 22, 2020.

Brands 52

Brands Fashion Hotels Entertainment 52

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Many casinos go out of their way to make their high rollers happy.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

Connections 109

Connections Customer Experience Social Media Analysis 109

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. So why is customer experience significant all of a sudden? Because consumers expect more from brands than ever before.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59