Smith+co CX
OCTOBER 19, 2017
The airline revealed that it will now carry 4 million less travellers than planned, reducing the number from 142 million to 138 million. And — by not announcing a full list of cancellations in one go — it has thrown the travel plans of everyone who has booked with it over the next couple of months into doubt. It reeks of shallowness.
NetBase
JULY 22, 2020
Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. 5 top luxury brands and what they’re doing different. Finishing 2019 with a brand value of $47.2
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C Space
NOVEMBER 26, 2021
To think more about the ‘what’ to experience rather than the ‘where’ Consumers tell us that they are finding beauty on their doorsteps, they are thinking more about what really matters in life and are taking stock of what is right in front of them.
CSM Magazine
JUNE 24, 2021
Customer Service Action, owned by The Customer First Group, focuses on empowering positive change for consumers and brands. Providing an online consumer facing platform for the public to complain or compliment brands across all sectors. About the Author. The Customer First Group was founded in 2019 by Martin Newman.
ECXO
JUNE 11, 2023
Think about demographics, culture adaptation, their values, decision-making, goals and priorities, preferences, and pain points. How do they consume content? Think about demographics, culture adaptation, their values, decision-making, goals and priorities, preferences, and pain points. How do they consume content?
BirdEye
SEPTEMBER 8, 2023
Given that financial services are highly regulated and deal with sensitive personal and financial information, consumer trust is paramount. Consumers need to feel confident in their choice of financial institutions. Apart from maximum returns, trust is the foundation for financial service businesses.
CSM Magazine
JANUARY 17, 2024
The ideal video provides a space to present your brand values. Your employees don’t have to travel to a designated training location, take time out from their regular schedules and also maintain their work-life balance. Such experiences are the foundation of higher brand loyalty and better sales.
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