Upstream Works

JANUARY 2, 2020

This series started with digital transformation being the overall driver of change in 2020, and from that we’ll examine some sub-themes over the next few posts. Most technology decisions for contact centers are now built around customer experience – CX – but that’s a broad goal that can take many forms.

Omni-Channel 78

Omni-Channel Contact Center Technology Video 78

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Not only that, you could be putting your efforts toward a dying platform while the next big thing is passing you by. Microblogging social channels 13. Community blogging 15.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySensum

AUGUST 7, 2023

Struggling to make B2B customers happier? – You must not only meet but exceed your customer’s expectations. It’s time to unleash the potential of your B2B customer experience. Know your Customers Have you fallen into the trap of oversimplifying customer needs, focusing only on product quality and price?

B2B 52

B2B Customer Experience Marketing Customer Centricity 52

ViiBE Blog

JULY 30, 2021

ViiBE Blog. Call Center , Customer experience , Remote operations. Share on whatsapp. Share on whatsapp. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is a contact center? Automotive , Construction , Energy , Insurance , Retail , SMB , Transport.

Contact Center 52

Contact Center Self Service Call Center Transportation 52

Hello Customer

APRIL 24, 2020

Last week we hosted a strategic session with some of our customers, together with Steven Van Belleghem. In this blog post, we gladly share some of the insights with you. Empathy should be the most important driver in the decisions you are (planning on) taking. The key take-away? Try a little tenderness. Let’s find out.

e-support 87

e-support Consulting Course Feedback 87

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NICE inContact

AUGUST 13, 2019

Digital-first customer service is no longer a nice option or a fun perk. It’s what today’s customers have come to expect: meeting them where they are, on the channel they want, on their timeline. And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally.

Contact Center 27

Contact Center Customer Service Omni-Channel Innovation 27

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? The answer is simple: listen to your customers. Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Video Feedback Marketing 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Comm100

APRIL 22, 2023

Marketing strategies to increase student enrollment need to put today’s students at the center. Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. Student services now need to provide more value and focus on meeting the core needs of students.

Strategy 29

Strategy Chatbots Omni-Channel Social Media 29

Avaya

APRIL 3, 2017

An estimated $6 trillion in global revenue is up for grabs due to dissatisfied customers constantly switching providers, seeking a better customer experience—CX. From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. Consider that 150 million emails and 2.4

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57

2020 Research

JULY 25, 2022

Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences. Background: Schlesinger Group’s Digital Qualitative Research . Do you need insights that allow you to see and interact with your respondents in real-time and in a live environment?

Groups 52

Groups Travel Video Survey 52

2020 Research

JULY 25, 2022

Digital qualitative research allows enterprises and institutions to gather targeted insights on customer behaviors and preferences. Background: Schlesinger Group’s Digital Qualitative Research . Do you need insights that allow you to see and interact with your respondents in real-time and in a live environment?

Groups 52

Groups Travel Video Survey 52

Martin Hill-Wilson

MAY 27, 2015

I was doing a webinar (Go Digital! Of course I should have anticipated it, given the webinar title was ‘Go Digital!’ What would you like Martin to next write a blog on?”. Why Digital Profiling? Why Digital Profiling? Do you know how fast your customers are adopting new digital behaviour?

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

Toonimo

JANUARY 5, 2017

Businesses can differentiate themselves from one another by way of the customer experience. Several exciting innovations took place in 2016, as businesses realize the inherent benefits of delivering an exceptional customer experience. This is evident in the improved profitability that companies are generating with satisfied customers.

Innovation 40

Innovation Technology Customer Experience e-support 40

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Whether you realize it or not, customers expect your clients to adapt to their needs.

Strategy 20

Strategy Marketing Chatbots Social Media 20