Talkdesk

JULY 24, 2017

Ever since then, I dreamt of founding a startup. The problem was, back then there were no startups, VCs or mentors in Portugal. So I started teaching myself how to code. I read books and blog posts and listened to podcasts to learn about the startup scene in America. What happens next?

Call Center 57

Call Center Video Meeting Industry 57

AWS Machine Learning

JULY 29, 2022

Customer satisfaction is a potent metric that directly influences the profitability of an organization. Providing your customers with a highly efficient post-sales and service experience. Continuously improving the quality of your service as business trends and dynamics change.

Contact Center 95

Contact Center Self Service Resources Average Handle Time 95

CustomerSuccessBox

NOVEMBER 16, 2021

What is a Playbook? That is what playbooks fundamentally are. What is a Customer Success Playbook? Customer Success Playbooks are a specified list of activities (they can be reactive, proactive, or best practices) to complete a task to be carried out by Customer Success Managers (CSMs). Accountability.

Customer Success 52

Customer Success Metrics Customer Journeys Roadmap 52

Kayako

FEBRUARY 25, 2016

As we’ve grown from 5 to 20 to 50 to 100 and beyond, everything we had learned to get us to each point suddenly stopped cutting it. We’ve had the privilege of getting know many amazing startup veterans and investors alike. The skills needed to build and scale startups of all stages. The Hard Thing About Hard Things.

Culture 48

Culture Study Management Leadership 48

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Why does the customer consider one and chuck the other? This Pint’s on Us! Address Your Reader.

B2C 103

B2C Sales Examples How To 103

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. If this is something that interests you, scroll on to the end of the blog to stay updated. Date: Jan 19.

Conference 10

Conference Management Innovation Connections 10

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. What may not have affected a business earlier now poses a major problem. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Software 40

Software Customer Experience Company CRM 40

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. blossomed from a startup contender into a major player in the online review space.

Software 47

Software Management Net Promoter Score Multi-Channel 47