Comm100

FEBRUARY 13, 2023

In this blog, we’ll look at some of the benefits of ChatGPT for higher education as well as risks to be aware of. Whereas most AI chatbots are trained on a specific set of data such as a university knowledge base, ChatGPT was trained on massive sets of data.

Chatbots 196

Chatbots Management Self Service Training 196

Forrester's Customer Insights

FEBRUARY 13, 2024

I am starting my third Forrester Wave™ evaluation for the market that used to be called the Security Awareness & Training (SA&T) market. This blog explains why we (and the […]

Management 55

Management Training Marketing Government 55

Steve DiGioia

AUGUST 8, 2022

Maybe you think that with a little more training, you can turn these people around. But training can’t fix poor employee morale. Managers Are Evaluated On Their Performance. You’re a Gigantic Failure as a Manager appeared first on Steve DiGioia Customer Service Blog. Aren’t you paying attention?

Management 147

Management Training Culture Groups 147

AWS Machine Learning

JANUARY 5, 2024

The AWS portfolio of ML services includes a robust set of services that you can use to accelerate the development, training, and deployment of machine learning applications. Collaboration – Data scientists each worked on their own local Jupyter notebooks to create and train ML models.

Data 112

Data Management Effort Score Training 112

AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. It was costly and time consuming to train the models frequently to adapt to new products.

Training 102

Training Gamification Data Innovation 102

AWS Machine Learning

MARCH 4, 2024

Current evaluations from Anthropic suggest that the Claude 3 model family outperforms comparable models in math word problem solving (MATH) and multilingual math (MGSM) benchmarks, critical benchmarks used today for LLMs. And Sonnet is first available on Amazon Bedrock today. We can’t wait to see what customers build next.

Innovation 135

Innovation Travel Financial Exercises 135

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Open up the line of communication with your employees to evaluate your current processes and reach your customer experience goals.

Culture 86

Culture Company Communication Employee Engagement 86

NICE inContact

APRIL 9, 2019

“This call may be used for quality or training purposes…” Have you ever wondered about that notification when you call a business? While it’s easy to disregard, it reveals a common business practice: Call Quality Monitoring – a practice contact centers use to review and evaluate the quality of their agents’ interactions with customers.

Contact Center 139

Contact Center Call Recording Policies Software 139

ShepHyken

FEBRUARY 15, 2019

Employee recognition is really important , but it’s tough to accurately evaluate your employees without any numbers to support your feedback. Likewise, it’s also easier for you to identify who on your team needs more training or encouragement. The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken.

e-support 90

e-support Retail System Sales 90

SaleMove

JANUARY 20, 2021

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. How do you manage these “virtual” agents?

Virtual Agent 98

Virtual Agent Contact Center Management How To 98

Clarivate

APRIL 14, 2024

In addition to the ‘internal’ criteria of excellence, timeliness and pervasiveness, these externalities were: exploitability – potential for nationally profitable industrial or commercial use; applicability – potential for social, environmental or policy use; and significance for education and training.

Government 59

Government Policies Report Culture 59

NICE inContact

FEBRUARY 13, 2019

Analytics allows you to analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience. And you can do it faster and with more specificity when you can pinpoint specific interactions to evaluate. This means fewer – but higher quality- evaluations.

Analytics 138

Analytics Management Call Recording Contact Center 138

AWS Machine Learning

OCTOBER 5, 2023

Although you can use pre-trained models with minimal effort, without proper data curation and model tuning, you can’t realize the full benefits AI/ML models. We use the Amazon Comprehend model training output artifacts like a confusion matrix to tune model performance and guide you on improving your training data.

Effort Score 98

Effort Score Analysis Guidelines Training 98

Cyara

JUNE 23, 2022

This article was originally published on Botium’s blog on September 30, 2020, prior to Cyara’s acquisition of Botium. This article shows you how to analyze and evaluate the quality of the training phrases for your chatbot intents with Botium. Learn more about Cyara + Botium.

Chatbots 67

Chatbots Training Analysis How To 67

AWS Machine Learning

JANUARY 26, 2024

Evaluate the risks (inherent vs. residual) of using the generative AI application in a production setting to identify the right foundational and application-level controls. If you’re just getting started, dive deeper on security training and certification, consider starting with AWS Security Fundamentals and the AWS Security Learning Plan.

Government 124

Government Training Data Policies 124

AWS Machine Learning

SEPTEMBER 7, 2023

A policy is trained to find the action, at a given observation, that is likely to produce the highest future rewards. In offline reinforcement learning, one can train a policy on historical data before deploying it into production. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).

Data 96

Data Policies Training System 96

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a new custom dataset.

Metrics 71

Metrics Training Data Healthcare 71

SurveySparrow

APRIL 28, 2023

With the rise of technology-driven solutions, performance evaluation software has emerged as a game-changer in the modern workplace. This blog post delves into the transformative potential of performance evaluation software and offers insights into choosing the right solution for your business. Sign up for a trial today.

Software 52

Software Employee Engagement Culture Analytics 52

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. .

e-support 264

e-support Culture Innovation Employee Engagement 264

AWS Machine Learning

MARCH 1, 2023

The ability to train custom models through the Custom classification and Custom entity recognition features of Comprehend has enabled customers to explore out-of-the-box NLP capabilities tied to their requirements without having to take the approach of building classification and entity recognition models from scratch.

Analysis 68

Analysis Training Metrics Resources 68

NICE inContact

OCTOBER 23, 2019

CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome. Train more effectively. Design targeted training for an individual agent’s needs based on their interactions (positive and negative behaviors) with customers.

Contact Center 121

Contact Center Analytics Call Center NPS 121

AWS Machine Learning

JULY 19, 2022

You simply provide images with the appropriate labels, train the model, and deploy without having to build the model and fine-tune it. In this post, we show how to label, train, and build a computer vision model to detect rooftops and solar panels from satellite images. Use Amazon Rekognition to train the model with custom labels.

Training 70

Training Metrics Customers Data 70

AWS Machine Learning

NOVEMBER 16, 2022

For the purposes of this blog we are leveraging the following accounts: Data science account – An account where data scientists have access to the training data and create the models. data_science_account_id – The account where we will be training and therefore creating the actual model artifact.

Policies 82

Policies Training Resources Groups 82

Ann Michaels and Associates

NOVEMBER 1, 2023

We discussed Brand Audits in a previous blog, which is another type of overt audit. Overt Operational Audits: Overt operational audits are a formal and openly conducted evaluation process. Brand audits are designed to protect brand image in the context of the physical sales environment.

Policies 52

Policies Retail Guidelines Insurance 52

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Invest in communication skills training for your team. Invest in leadership training programs to refine decision-making skills.

Leadership 98

Leadership Culture Communication Exercises 98

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Well-trained agents can identify opportunities to add value to each customer interaction. Agent Training and Support Your agents are the face of your customer service operation.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Experience Investigators by 360Connext

OCTOBER 9, 2014

They are investing in customer leaders and leveraging resources like their own training departments to deliver a better experience for all their customers. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Blog Customer Experience Featured Recent News'

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

Experience Investigators by 360Connext

SEPTEMBER 11, 2014

But when we can’t because we don’t have the right information, the right training or the right authority, that is a bad day, too. They don’t care enough to invest in customer experience evaluation and improvement. They care enough to invest in outside evaluations. No more ruined days.

Company 231

Company Hotels Social Media Innovation 231

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Well-trained agents can identify opportunities to add value to each customer interaction. Agent Training and Support Your agents are the face of your customer service operation.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NobelBiz

MARCH 19, 2024

Insights gleaned from historical trends enable strategic planning, performance evaluation, and identification of areas for improvement. Historical dashboards offer valuable context and insights for strategic planning and long-term performance evaluation. They provide immediate insights for proactive decision-making.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

COPC

JULY 5, 2017

introduces a new blog series called Ask the Experts. s resident expert on recruiting, hiring, training and coaching for call centers and CX operations. s resident expert on recruiting, hiring, training and coaching for call centers and CX operations. This will be a quarterly series where we ask COPC Inc.

Training 40

Training Self Service Call Center Contact Center 40

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

How many retailers are training employees to feel empowered when this happens? Be sure marketing, PR, legal and customer service are well-trained and well-connected around these channels. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Take showrooming.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

AWS Machine Learning

MAY 5, 2023

It consists of pre-trained models that can be applied to analyze images and videos at scale. By uploading a small set of training images, Amazon Rekognition automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics.

Training 101

Training Examples How To Data 101

AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. In the following sections of the blog, we cover different mechanisms Amazon Transcribe has to protect customer data both in transit and at rest. Best Practice 7 – Enable AWS Config.

Guidelines 82

Guidelines Resources Connections Communication 82

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. One way to overcome this challenge is through self-supervised learning (SSL).

Training 71

Training Multi-Channel Travel Innovation 71

AWS Machine Learning

OCTOBER 2, 2023

Solution overview In Part 1 of this series, we laid out an architecture for our end-to-end MLOps pipeline that automates the entire machine learning (ML) process, from data labeling to model training and deployment at the edge. In Part 2 , we showed how to automate the labeling and model training parts of the pipeline.

Training 91

Training Software System Effort Score 91

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Performance Metrics in the Call Center Call center operations rely heavily on performance metrics to evaluate and improve efficiency.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52