InMoment XI

FEBRUARY 2, 2024

The platform tells you when to post on social media to get the highest engagement; there is also an option for using the bulk social media scheduler. Streamlined approvals also reduce risk and ensure that all your posts are ready to go thanks to a simple approval process that allows team members to review.

Social Media 295

Social Media Brands Management Analytics 295

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. In-site surveys, CSAT emails, pop-up Net Promoter Score (NPS) surveys, etc.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%.

Survey 345

Survey Social Media Contact Center Call Recording 345

Lumoa

JANUARY 8, 2024

Think about all the customer feedback we see – tweets, reviews, comments, surveys. This ensures no valuable insight slips through the cracks, whether it’s social media comments, email feedback, or survey responses. To guide you through this crucial decision, here are some key questions to ponder.

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. They can do this based on the feedback they get in a survey asking email subscribers which one they work in. they could then write an informative blog post or create helpful social media content to attract more potential clients.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use a survey to qualify a lead.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Lumoa

JANUARY 2, 2023

Using tNPS to improve your Customer Experience Types of transactional NPS (tNPS) surveys What are some factors that influence transactional NPS (tNPS)? TNPS surveys are usually sent out immediately after a customer makes contact with the business. NPS surveys ask simple questions such as “how likely are you to recommend us to a friend?”

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Comm100

FEBRUARY 10, 2022

Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. Here are some quick tips to help you plan your customer feedback strategy: Avoid using the term “survey” when taking feedback.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Comm100

MARCH 21, 2023

Automation takes this up a level by letting chatbots answer the common and repetitive questions so agents have more time to focus on more interesting or complex queries. To meet this demand, organizations are introducing omnichannel customer service that connects every key channel into one platform.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Lumoa

MARCH 10, 2022

Create content addressing customer questions Reviewing your customer feedback will help you understand the kinds of questions your customers are asking. Your marketing team can then create content to help answer these questions at scale.  Ask questions like: What channels do they use for reviews and research? 

Feedback 236

Feedback Marketing Social Media Effort Score 236

Lumoa

FEBRUARY 9, 2023

With AI, you can get answers to most of your “why” questions. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Why is NPS ® going up or down?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

JANUARY 5, 2023

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. There are three main approaches when it comes to measuring customer satisfaction: interviews and surveys, focus groups, and online feedback and reviews.

Customer Satisfaction 208

Customer Satisfaction Measurement Tips Feedback 208

GetFeedback

NOVEMBER 20, 2019

There are a lot of great ways to collect customer feedback, including email and website surveys. But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Post a link to a survey on social sites and blogs.

Social Media 284

Social Media Feedback Chatbots Survey 284

ShepHyken

APRIL 19, 2019

One of the biggest misconceptions about collecting customer feedback is the idea that asking more questions provides more of the insights you’re looking for. In many cases, the response rates are extremely low because customers simply don’t have the time or desire to take a survey. The Power of One Question.

Survey 101

Survey Feedback Retail Consumers 101

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. But they should be.

Survey 207

Survey Transportation Conference Hotels 207

Feedbackly

JANUARY 11, 2024

Our goal with the big survey update is simple – enable key features and functionalities to collect the highest possible quality of CX data. If you’re looking for a form type of survey, then the one page survey view of a survey is the best solution for that. demo surveys here. our biggest release in years!

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

GetFeedback

JANUARY 19, 2020

But the email is a bit confusing because it asks several questions, and there’s no neutral option. In any case, I clicked on the icon to begin a survey process online, where I saw this: The “overall rating” question gives me more options than the email would have suggested. SMS surveys are increasingly popular, too.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Lumoa

JULY 17, 2023

In This Article: The Connection between Digital Transformation and Customer Experience Meeting Customer Demands: How Digitizing Customer Experience Drives Digital Transformation Success Key Drivers of Customer Experience Digital Transformation 1. Optimizing your online presence 2. Keeping the human touch 3. Personalized digital journey 4.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

SurveySparrow

MARCH 19, 2024

And that’s what we’ll be discussing in this blog. It can collected through embedding surveys , feedback forms, or chat support. The feedback can be collected through surveys, feedback buttons, and interactive tutorials. Here also, the key player is in-app feedback surveys. let’s get to it.

Feedback 52

Feedback Tools Survey Tips 52

Lumoa

FEBRUARY 2, 2023

It is the sum of all customer interactions with a company or brand, from their first contact to post-purchase follow-up. Customer service focuses on specific interactions, like resolving complaints or answering questions. Knowing who your customers are and what they want means you can create better products to meet their needs.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

GetFeedback

MARCH 23, 2019

Sending surveys. But, in order to be successful, you need to create surveys deliberately. You need the right survey tools. When it comes to choosing survey tools, there are a number of factors at play. That’s why we’re sharing everything we know about survey tools (after all, we are one!). What’s missing?

Tools 223

Tools Survey Software Comparison 223

Maru/HUB

JULY 2, 2018

Last month we talked about survey fatigue and how to produce a well-designed survey that’ll allow you to get the most actionable information with little effort from the respondents. However, prompted customer service surveys are much more difficult to even get the respondents to complete, never mind extract information from.

Survey 197

Survey Customer Service Customer Experience Professionals Customers 197

GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

Survey 220

Survey Net Promoter Score NPS Feedback 220

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%.

Survey 182

Survey Social Media Contact Center Call Recording 182

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets. Read more 1.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

FEBRUARY 1, 2023

We’ve looked at ways to increase student enrollment in past blogs, but mature students are unique. In this blog, we’ll look at some strategies that higher education can adopt to meet the unique needs of mature students and increase mature student enrollment.

Chatbots 183

Chatbots Social Media Omni-Channel Study 183

GetFeedback

JUNE 16, 2019

Staying competitive in business today requires meeting and exceeding customer expectations. The longer the questionnaire is, the more likely you’ll cause survey fatigue and the less likely customers will be to respond. Our general recommendation is to limit your questionnaire to no more than 10 questions or 5 minutes to complete.

Survey 276

Survey CRM Tips Feedback 276

Comm100

JUNE 27, 2023

Similarly, another national survey found that almost three quarters of students reported moderate or severe psychological distress. In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students.

How To 130

How To Wait Times Resources Chatbots 130

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Chatbots 196

Chatbots Self Service Video Wait Times 196

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. This blog post explores how local businesses can leverage marketing surveys to gain a strategic advantage in the industry. Table of contents What is a market survey?

Survey 59

Survey Marketing Comparison NPS 59

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Imagine the frustration of these individuals when they receive a slow response while attempting to access much-needed government services like employment assistance or questions around immigration status. A 2020 survey showed that 22.6%

Government 203

Government Wait Times Video Guidelines 203

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Millennials and Gen Z show a strong preference for digital communications, with 60% of those surveyed under 35 saying that they “ hate calling people ”.

Engagement 202

Engagement eBook Chatbots Social Media 202

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time. Chatbots can be designed to do almost anything.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

SurveySparrow

APRIL 25, 2023

Then it’s time to focus on the customer experience and customer feedback survey questions. That’s where customer experience questions and survey types come in. In this blog post, we’ll discuss the ten essential customer experience questions that every business should be asking.

Customer Experience 52

Customer Experience Net Promoter Score Survey Feedback 52