Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

Resources 80

Resources Customer Success Customers Customer Retention 80

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.

Customer Success 40

Customer Success Competitive Advantage eBook Customers 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

Social Media 45

Social Media Conference NPS Customer Success 45

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. Further down, you can read why many contact centers are hesitant to switch to WFH and some advice on how they should proceed. For more updates on the contact center space, check out our Blog section. The last update was on September 20.

Call Center 52

Call Center Industry Contact Center Government 52

Circular Edge

MAY 13, 2022

Blog Credit: Kristina Russo, February 11, 2022 (Financial Statements Defined: An Expert Guide | NetSuite). Each financial statement is a standalone report with a unique purpose, but they are most useful when read together, since they are interrelated. companies must comply with U.S. Key Takeaways.

Financial 52

Financial Comparison Report Analysis 52

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Comm100

MARCH 19, 2018

As a result, despite their successful history, many B2B (or business-to-business) sales letters and emails go unopened, or get trashed after a mere glimpse. Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. March 1st, 2018. Format Your Letter. Closing Copy.

B2B 20

B2B Sales How To B2C 20

SmartKarrot

AUGUST 4, 2022

In this blog, we will provide a comprehensive guide to performing Excel date sorting without any hassle. We will also showcase how these methods can be useful for customer success professionals working in B2B organizations. Like what you are reading? So, without further ado, let us get started with the guide.

How To 10

How To Customer Success Groups Data 10