Optimove

JANUARY 27, 2022

The “Business-Minded” theme, with terms like plan, strategy, lean, manage, execute, and results. Eight full-time employees are a lean team looking after CRM programs for ten brands. The “Scientific/Analytical” theme, with words like data, granular, incremental uplift, trial and error, and testing.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

Optimove

JANUARY 27, 2022

The “Business-Minded” theme, with terms like plan, strategy, lean, manage, execute, and results. Eight full-time employees are a lean team looking after CRM programs for ten brands. The “Scientific/Analytical” theme, with words like data, granular, incremental uplift, trial and error, and testing.

CRM 40

CRM Marketing Omni-Channel Multi-Channel 40

Middlesex Consulting

OCTOBER 25, 2015

Note: This is a guest blog from my friend Adan Ramshaw, Director of Genroe Pty Ltd. There are three main types: User Experience Focused Maps (UX Journey Maps). Reference: https://www.boxuk.com/insight/blog-posts/the-benefits-of-user-journey-mapping. in Sydney Australia.

Customer Journeys 60

Customer Journeys User Experience Software Sales 60

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author @BlakeMichelleM | blog "The future of customer experience is around providing tailored and personalized customer experiences.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Middlesex Consulting

OCTOBER 26, 2015

Note: This is a guest blog from my friend Adan Ramshaw, Director of Genroe Pty Ltd. There are three main types: User Experience Focused Maps (UX Journey Maps). People with experience in the quality industry (TQM, 6Sigma, Lean) will often think of these maps in a “service blueprinting” or “service deign” context.

Customer Journeys 60

Customer Journeys User Experience Software Sales 60

Wootric CX Blog

JULY 5, 2020

This approach, which is a key aspect of Lean UX design , ensures you don’t go too far down the rabbit hole with a product feature that sounded great in theory but didn’t serve your end-users in the real world. Is there friction? Should the feature be tweaked in some way? CES Example: Watermark.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

SmartKarrot

APRIL 27, 2022

If the product team is not aligned with the set goals and expectations, it can lead to prolonged delays, gaps in the product, UX issues, and more. In some cases, UX designers may push their updates without looking at the final result. If yes, do not miss this blog at any cost! However, they have no inherent power.

Roadmap 10

Roadmap Customer Success Meeting Feedback 10

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand.

Resources 52

Resources System Software Financial 52

Qualtrics

JUNE 30, 2020

You know, my, my video crew did a lot of post production on it, but, we're like, we're going to do it and we're going to lean into it. If you spend any time in the UX world, you know that carousels, it's not rocket science. Um, so we realized we've got to go purely digital, self recording, video home.

Course 26

Course Conference Video Analytics 26

2020 Research

SEPTEMBER 20, 2022

Bond highlights, “The first one that we saw is that a lot of banks lean hard into things like: We’re easy to deal with, we’re a cover, we’re your comfortable bank, you’re always going to get somebody on the phone within X amount of seconds or minutes.”. Simply put, expectations are higher now than ever before.

Banking 52

Banking Financial Loyalty Consumers 52