Lithium

FEBRUARY 7, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

SurveySparrow

MARCH 11, 2024

In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. Whether assessing consumer preferences, tracking political trends, or measuring employee satisfaction, you need them as they help you make decisions and strategize. So, what’s a poll?

Survey 52

Survey Trends Groups Measurement 52

Daniel Group

MARCH 26, 2020

We hope this edition of Customer Experience Success Strategies finds you, your family, and staff healthy. Please see our Business Continuity Update on how we are operating during the Covid-19 crisis. This edition focuses on ways to improve B2B Customer Experience in Sales. I think this is true.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

SurveySparrow

FEBRUARY 21, 2022

Employee wellbeing basically means measuring your employee’s health. Here are the 10 reasons why employee wellbeing programs should be at the very top of any organization’s effort to boost retention and get sustained growth: #1 Health Comes First! She and the leadership team did that spectacularly, even during a pandemic!

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

NobelBiz

SEPTEMBER 21, 2020

There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. For more updates on the contact center space, check out our Blog section.

Call Center 52

Call Center Industry Contact Center Government 52

Natalie Petouhof

MARCH 6, 2017

The very nature of how we work is changing rapidly as employees from all ages are expecting more from their workplace. With human capital as the most important part of any company (computers and phones can’t do the work without the direction of the people), the battle for top talent is intensifying. Santa Cruz and an M.B.A.

Culture 40

Culture Company Competitive Advantage Conference 40