Comm100

SEPTEMBER 28, 2022

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand how your organization compares against industry. Live Chat Benchmark Report 2022. Number of chats. Click here.

Measurement 227

Measurement Average Handle Time Wait Times How To 227

Kayako

MAY 16, 2018

When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. No surprise – the results were much better! She sold the email marketing service to 80% of her current clients via phone. Especially when we’re deciding whether or not to make a purchase.

Customer Retention 148

Customer Retention Sales Customers Social Media 148

ProProfs Chat

AUGUST 14, 2020

Imagine being in your customers’ shoes. It’s asking for too much information and that’s making you impatient. Unfortunately, you don’t find help for a few minutes and ultimately leave the website. 67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. Tweet this.

Customer Journeys 116

Customer Journeys Knowledge Base Self Service Customers 116

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SurveySensum

JULY 21, 2023

Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base. That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Acquiring a new customer can cost you 5-7 times more than retaining an old one. Let’s get started!

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

Retently

DECEMBER 4, 2019

But those customers are actually vital for business development and this quote should sum up just how important they really are: “The brand is no longer what we tell the customer it is – it is what the customers tell each other it is.”- But how do you actually do that? How to Identify Detractors. Scott Cook. What Is a Detractor?

Net Promoter Score 116

Net Promoter Score How To NPS Effort Score 116

Comm100

MARCH 16, 2018

There are many possible reasons, but they all boil down to the same thing: how well the sales letter or email is written and presented. A quality sales letter or email can put your company on the radar of new potential buyers. It can help you re-stimulate inactive leads and convert your leads into customers. Hook Your Readerk.

B2C 103

B2C Sales Examples How To 103