how-to-create-a-scored-survey Blog Related Topics 
Comm100
APRIL 2, 2024
Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.
Comm100
JUNE 15, 2022
In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!
Lumoa
AUGUST 8, 2023
Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!
Lumoa
JANUARY 2, 2023
One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS). In this article, we’ll look at tNPS in depth, explaining how it works, how you can use it to understand consumer sentiment, and how it can help in improving your customer experience. Key Takeaways.
Lumoa
APRIL 7, 2022
Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. This number gives you an idea of how likely your customers are to recommend your company to others.
Lumoa
FEBRUARY 2, 2023
Success depended on creating an excellent physical environment for shoppers. Where and how they take place has changed, of course. Before the digital age, customer experience in retail was a completely different world. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness.
Expert insights. Personalized for you.
224 
Let's personalize your content