Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. There’s a reason why we’re so attracted to Chatbots (or at the very least, drawn into the conversation): Chatbots promise to do many things. How Can Chatbots Help Me Save? Source: Alex Knight.

Chatbots 125

Chatbots Self Service ROI Contact Center 125

Comm100

MAY 28, 2020

Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. What is your number of offline chats?

Average Handle Time 130

Average Handle Time Management eBook Effort Score 130

Comm100

MARCH 28, 2018

This blog post details some of the practical aspects you’ll need to consider when building a reporting system for your team. If you’re building a reporting process, it’ll be important for you to work out which of these two ways you want to view data and/or supply it to others. Types of Channel-Specific Report Formats.

Metrics 115

Metrics Report System Customer Service 115

NetBase

APRIL 5, 2019

Unless you find ways to connect to your audience, on their terms, across every touchpoint. And if your budget isn’t comparable to the global goliaths out there, there are analytics platforms for every budget, every goal, every level of expertise. Sentiment – how audiences feel about your brand, your products, and your category.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 5, 2019

Unless you find ways to connect to your audience, on their terms, across every touchpoint. And if your budget isn’t comparable to the global goliaths out there, there are analytics platforms for every budget, every goal, every level of expertise. Sentiment – how audiences feel about your brand, your products, and your category.

Social Media 85

Social Media Analytics Tools Marketing 85

ChurnZero

APRIL 23, 2021

If you are a high-touch Customer Success Manager (CSM) and simply cannot imagine a world where you actually enjoy using Customer Success software, I’m here to help. Allow me to convince you that high-touch Customer Success paired with automation is actually a match made in heaven. You be the judge. .

Customer Success 98

Customer Success Software Leadership Engagement 98

Velaro

SEPTEMBER 3, 2015

Using an aggregation of live chat reporting stats from organizations using Velaro, we’ve come up with some baseline averages to help you manage your own organization’s performance. That said, every organization that receives that guidance is still left hungry for a sense of what “normal” or “average” might be.

Metrics 100

Metrics Report Ecommerce ROI 100

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. The answer for many businesses was customer engagement software. CRM Software.

Social Media 121

Social Media CRM Self Service Software 121