AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 87

Healthcare Government Innovation Training 87

SaleMove

JULY 29, 2019

This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s contact center, and explores what you should do now to staff the contact center of tomorrow. The rise of this preference for self-service is ironically accompanied by an expectation of “personalized” service.

Contact Center 40

Contact Center Self Service Analytics Sports 40

Natalie Petouhof

DECEMBER 1, 2015

Their focus has been on transforming their CRM offerings to leverage the full power of Microsoft – harnessing the strength of the intelligent cloud to help companies deliver amazing customer experiences across the breadth of sales, service, marketing and social engagements.

Conference 40

Conference CRM Self Service Innovation 40

Optimove

APRIL 11, 2019

Enriching this view with predictive analytics, activity tracking and real-time capabilities results in a richer 360° customer view. A 2018 study by Harvard Business Review Analytic Services , sponsored by SAS researched the importance of real-time capabilities. A stable ground for real-time interactions.

Engagement 56

Engagement Marketing Customer Experience Customer Centricity 56

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. If you’re able to excel in meeting this huge challenge head on, then the potential rewards on offer are huge.

Omni-Channel 88

Omni-Channel Infographics Self Service Call Center 88

Natalie Petouhof

FEBRUARY 24, 2016

Hardee’s is currently deploying self-ordering kiosks for ordering meals, using Windows 8 devices. link] s-new-Customer-Self-Order-Kiosks.mp4. With the Fridays’ Service Style technology the customer’s order is processed right at the table, the device also helps manage the waiting list and queue.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

OpinionLab

JANUARY 16, 2018

And this occurs across every contact point – be this online via your desktop or mobile site, through your mobile app, via live chat, one-to-one at your call center or even face-to-face in one of your physical locations. If you’re able to excel in meeting this huge challenge head on, then the potential rewards on offer are huge.

Omni-Channel 60

Omni-Channel Infographics Self Service Call Center 60

ChurnZero

JULY 24, 2020

The courage to be vulnerable is not about winning or losing, it’s about the courage to show up when you can’t predict or control the outcome,” writes Brené Brown in Dare to Lead. “The which provides an exploration of how technology is transforming trust. As the adage goes: “Trust is hard to earn and easy to lose.”.

Loyalty 59

Loyalty Customers Customer Success Meeting 59

Toonimo

APRIL 5, 2017

Most every enterprise in operation today, regardless of industry or sector, uses the most up-to-date technology to harness oceans of data currently being generated by smartphones, sensors, digital cameras, GPS devices and multiple other information sources. The digitization of companies is pervasive nowadays.

Self Service 49

Self Service Management How To Groups 49

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement How To 40

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement How To 40

Lithium

JUNE 11, 2019

The truth is, social media has evolved in ways that many of us couldn’t have ever imagined or even predicted as little as one to two years ago. In that brief moment of time, there were likely a dozen changes that hit the world of social media, causing you to change – in big ways or small – how you go about your day-to-day.

Social Media 40

Social Media Customer Engagement Engagement How To 40

Comm100

MAY 1, 2018

Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Introduction. In the news and on social media, it seems like there’s a war raging between the generations. Luckily, all the online finger-pointing doesn’t have to spill over into the workplace.

Management 103

Management How To Groups Financial 103