Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. The NEW CRM Connector enables agents to manage CRM records and cases while managing omnichannel customer conversations Agent Assist feedback in Care In the Agent Assist area of a conversation, agents can now submit feedback regarding Agent Assist. Sign up today !

Social Media 52

Social Media CRM Video Contact Center 52

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. Some blog areas are limited to Khoros customers only. Please fill out this quick survey and help shape the future of Atlas! Sign up today ! Here’s the Atlas content you do not want to miss!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

BirdEye

NOVEMBER 20, 2023

In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Birdeye Birdeye gives businesses everything they need to harness customer feedback and transform it into marketing fuel. Friendbuy Friendbuy specializes in offering solutions that are based on widgets. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveyGizmo

DECEMBER 18, 2019

A Guest Blog by Ashley Halsey. Many companies ask for customers’ feedback, and they’ll spend a lot of resources on gathering data and opinions. If organized correctly, a feedback loop can be beneficial for both customers and the company. What is the Customer Feedback Loop? What is the Customer Feedback Loop?

Feedback 82

Feedback Net Promoter Score Social Media Customers 82

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. To sustain the rapidly changing market trends, it has now become important for automobile executives to analyze and work on customer feedback. What is an Executive Dashboard?

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. In this blog post, we ask annotators to rank model outputs based on specific parameters, such as helpfulness, truthfulness, and harmlessness.

Training 99

Training Policies e-support Data 99

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

Feedback 52

Feedback Customer Insights e-support Social Media 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Tools 52

Tools Feedback Multi-Channel NPS 52

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. Source: customerthermometer.com Customer Thermometer is a customer feedback software that makes measuring customer satisfaction simple and quick. Or perhaps, you want something new to try out. What is Customer Thermometer ? The best part?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

ReviewTrackers

JANUARY 22, 2020

Make sure you ask customers to leave ratings and feedback on the page. However, it’s not enough to just rake in ratings and feedback. You’ll also need to be able to respond to negative reviews , analyze the customer experience , and get more feedback. The simplest way to do so is with a review widget (see below).

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Tips Groups Feedback Survey 111

SurveySparrow

AUGUST 16, 2022

In this blog, we’ll cover: Jotform Review. You can also integrate your published forms into your websites or blog. You can create all types of forms like registration, application, contact, request, feedback, etc. . 70+ app widgets. You can acquire these widgets in just a few clicks. Features of Jotform.

Survey 52

Survey Social Media Omni-Channel Tools 52

Feedb

AUGUST 28, 2019

Now, you can use a dynamic badge that shows live results with your own brand colors and the ability to show a link to the page within your website where your review widget shows with all the feedback content. And as with the widget you can pick which feedback is shown.

Feedback 40

Feedback Brands Strategy Data 40

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Google has introduced attractions, ticket booking, blogs and links to experiences, and Google flights to help customers find easy ways to travel.

Travel 110

Travel Marketing Social Media Hotels 110

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Strategy Social Media Survey 52

Kustomer

JUNE 5, 2023

In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat. Live chat is when a customer support agent helps a customer in real time through a chat widget on a company’s website. What Is Live Chat in Customer Service?

Customer Experience 98

Customer Experience Competitive Advantage Chatbots CRM 98

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. Here is the latest on Atlas you should know about Some blog areas are limited to Khoros customers only. Hello to all of our Atlas members!

Video 52

Video Resources Analytics Chatbots 52

SurveySparrow

JULY 20, 2022

Here’s what we’ll cover in this blog: What Are Pie Charts? Creating and customizing widgets that represent information accurately. 3 Click on “Add Widget” at the top right corner to create a new widget for creating graphs. #4 Omnichannel Feedback. How To Create A Google Forms Pie Chart?

How To 52

How To Analysis Survey Omni-Channel 52

ProProfs Chat

DECEMBER 16, 2020

In this blog, we’ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. Customize Your Chat Widget. Solutions like ProProfs Chat come with advanced chat widget customization options where you can change the theme through text and window styling.

Management 98

Management How To Chatbots Tips 98

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Comparison 52

Comparison Knowledge Base Gamification NPS 52

customer sure

NOVEMBER 6, 2022

Of course, the accuracy of reviews, and the gaming of the reviews system (for example, artificial reviews, incentivising people to give positive reviews and only showing the good reviews on your website) has been well documented and is the topic for another blog, but for now let’s assume the majority of reviews we see are fair and accurate.

Customer Experience 54

Customer Experience Feedback Survey Customers 54

BirdEye

NOVEMBER 30, 2023

In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors. Feature Google reviews with a widget to showcase social proof. To do that, all they need is a set of robust and reliable plumbing lead generation strategies. Your reviews can do so much more.

Social Media 59

Social Media Advertising Marketing Strategy 59

BirdEye

MARCH 10, 2022

Customers click on the chat widget on your website, fill in their name and phone number, and your business texts them with a response when they are able to. Instead, they can find the chat widget almost immediately and know where to get their questions answered. Can you customize the livechat widget to suit the website?

Chatbots 95

Chatbots Software Examples Tools 95

Lithium

SEPTEMBER 7, 2021

Everyone here at Khoros would like to give a huge thank you all for continuing to participate in the community and providing feedback. Some blog areas are limited to Khoros customers only. Do Not Allow" list for Modern Chat widgets You can now add specific IP addresses or countries for which you want a certain widget to be unavailable.

Social Media 52

Social Media Metrics Video ROI 52

Feedb

NOVEMBER 3, 2020

If your business has more than one location you can now manage all contacts, feedback gathering, reputation development, email marketing and offers management from one Feedb account. Here’s some of the stuff you will be able to do with Feedb Multilocation: Create automations to request feedback and reviews to any number of locations.

Metrics 52

Metrics Feedback Management Marketing 52

Lithium

DECEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Sign up today ! Khoros Communities 22.10

Social Media 52

Social Media Roadmap Trends Hospitality 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Let’s get started.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

BirdEye

AUGUST 28, 2023

This blog post discusses how restaurants can grow their business and get more customers with Google reviews. This will help customers find a place to leave feedback easily instead of searching for it on Google. First, they won’t mind receiving your email; second, they might even have some positive feedback.

How To 52

How To Feedback Software Entertainment 52

Comm100

OCTOBER 19, 2022

It also means you can adjust your bot’s workflows as necessary based on the customer feedback you receive. #4 9 Chatbot Widget Customization. Here are just a few of the ways you can customize your chatbot widget: General Appearance. In the long run, you’ll get positive customer feedback. 4 Omnichannel Messaging Support.

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

BirdEye

MAY 22, 2023

In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. You may miss out on features like email and text notifications, customer data capture, customer feedback surveys, and more. Table of contents What is a scheduling app?

Self Service 98

Self Service Software System Social Media 98

Bold360

SEPTEMBER 15, 2020

Greater Insights to Fuel Business: Chat solutions are an excellent source for customer-related data, feedback, and insights. A live chat button or site widget tells the customer you’re ready to help. 5 Big Ways It Can Help Your Business appeared first on Bold360 Blog. The post What is Live Chat?

Chatbots 90

Chatbots Net Promoter Score Virtual Agent Competitive Advantage 90

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. You can boost brand awareness by creating helpful, SEO-friendly content for organic channels via blogs, product videos, tutorials, and FAQ sections on your website. “We

Marketing 64

Marketing Social Media Advertising Chatbots 64

NetBase

OCTOBER 15, 2019

It does this by capturing customer experience data from all kinds of structured and unstructured sources, including social sites, news, reviews, blogs, forums and internal CRM or whatever other proprietary intel a brand has – then aggregating and analyzing it. All in real-time.

Social Media 62

Social Media Analytics Trends Brands 62

ProProfs Chat

AUGUST 14, 2020

One of the Hyken’s blogs suggested that. There are various benefits you can enjoy once you integrate the two platforms: Reducing chat tickets by up to 80% by showcasing relevant article links for the existing page in the chat widget. Tweet this. Answering frequently asked questions. You get access to user browsing patterns.

Customer Journeys 116

Customer Journeys Knowledge Base Self Service Customers 116

Kustomer

JUNE 13, 2022

In this blog, we’ll take a look at what chat etiquette is, why it’s important, and share our chat etiquette tips for developing best-in-class customer service. One way to help cut down mistakes could be making grammar check software or widgets available to your support agents. End Properly & Collect Feedback.

Tips 98

Tips Customer Service Chatbots Social Media 98