Bold360

MARCH 11, 2019

You may not think of your Human Resources department as a center of innovation but HR is using tools like AI to focus on how to develop people, acquire new talent, and other ways to better engage with employees. Winning the War for Talent. But the experience you offer workers is what keeps them there.

Policies 68

Policies Analytics Knowledge Base Chatbots 68

North Highland

JULY 17, 2019

In the previous installment of our managed services series, we explored the role individualized strategies play in winning the war on talent and keeping star candidates engaged. So how can you reimagine your recruiting strategies with adaptable talent in mind? Why your workforce must be adaptable to be valuable.

Competitive Advantage 58

Competitive Advantage Culture Strategy Employee Experience 58

Qualtrics

JANUARY 23, 2019

Successful companies understand that the key to winning customers starts with their employees. In fact, searches for employee experience have risen by 270% in the last 5 years, as companies continue to invest in the employee experience. He’s the CEO of Zandel and a board advisor for Insight222 and TrustSphere.

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Experience Investigators by 360Connext

JANUARY 7, 2015

One of the most challenging aspects of customer experience is setting boundaries around duties within organizations. If there’s anything that kills customer experience, it’s the territory wars inside organizations. Too often, leaders are jockeying for slices of the budget or the best and brightest talent.

Chief Customer Officer 110

Chief Customer Officer How To Leadership Social Media 110

CX Journey

FEBRUARY 16, 2016

It was published on their blog on September 17, 2015. In business, when you're trying to differentiate, when you're trying to win and keep customers and employees, this mentality quickly commoditizes your business/product and, well, doesn't really excite your customers or your employees. What is it? Good for them! Bad for you!

Customer Experience 80

Customer Experience Innovation Culture Guidelines 80

West Monroe

FEBRUARY 8, 2019

As customer experience (CX) professionals, 2019 is a critical year to demonstrate and articulate the tangible benefits and value of CX in our organizations. CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard).

Trends 45

Trends Self Service Employee Experience Metrics 45

West Monroe

MARCH 20, 2018

Coupled with an increasingly competitive war for talent , energy companies will need to optimize their workforce to attract and retain employees, but also operate safely, reliably, and profitably. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises.

Company 40

Company Return on Investment Technology Fashion 40

Grade.us

OCTOBER 1, 2018

But what about employees? On company morale and employee performance? We often neglect our employees. I'm not selling to my employees I'm selling to my customers! They think you're smart, that you're a rare employee. Imagine that you're an employee at the Weinstein company after their career ending scandal.

Connections 37

Connections Sales Marketing Management 37

Strativity

DECEMBER 21, 2015

It has become an annual Strativity holiday tradition that the company donates to a variety of charities chosen by employees, on behalf of those employees. The charities chosen are some that our employees hold near and dear to their hearts. Most of us tend to lose sight of the bigger picture. Lives are transformed.

Policies 40

Policies Financial Training Banking 40

delighted

OCTOBER 21, 2021

Perhaps you’ve posted on LinkedIn about a project your team just wrapped up, and how proud you are to work with such a motivated and talented group of people? If you’ve done any of those things, you’ve been an employee advocate. Given this, you want to get employee advocacy right. What is employee advocacy? Let’s dig in.

Tips 91

Tips Social Media How To Net Promoter Score 91

Comm100

MAY 1, 2018

In the news and on social media, it seems like there’s a war raging between the generations. And managing these teams can be a very rewarding experience. Here are some of the benefits of educating employees and management on the similarities and differences of the generations that make up the modern workforce. Introduction.

Management 103

Management How To Groups Financial 103