Blog Employee Engagement Loyalty Online Experience 
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Update employees who deal directly with customers, whether in-store or via any channel, on the most current online experiences. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. There is no such thing as cannibalizing your brand if it is well connected.
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Experience Investigators by 360Connext
APRIL 21, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Experience Investigators by 360Connext
FEBRUARY 9, 2015
Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement.
Beyond Philosophy
JUNE 11, 2015
…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.
Experience Investigators by 360Connext
MAY 19, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
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