GetFeedback

AUGUST 16, 2018

It’s easy to measure customer satisfaction with the prebuilt Customer Satisfaction Score question type. Just add it to your survey, customize your question, and begin distributing CSAT surveys after support interactions. Like CSAT and CES, you can get started simply by adding the Net Promoter Score question to your survey.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

SurveySensum

AUGUST 3, 2023

You’ve many questions like – Are they happy with your service? Opt for robust analytics and reporting features. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. From branding to question types, you have complete control over the survey design.

B2B 52

B2B Software Feedback NPS 52

SurveySensum

FEBRUARY 24, 2022

And this is not enough, their CX team helps you choose the right questions for the survey for each touchpoint with the correct time to send on the customers’ preferred channels. Also, you can add custom questions in all the surveys depending on your objective. Full customization options for forms. In-built survey templates.

Tools 52

Tools Feedback Multi-Channel NPS 52

Oracle

NOVEMBER 8, 2019

According to Content Marketing Institute’s (CMI) 2018 Benchmarks, Budgets, and Trends—North America report , 31% of respondents rated their organization as doing a fair or poor job of aligning metrics with content goals. Goal #2: Increase brand awareness. What’s the point of creating content if no one is there to view it?

Brands 104

Brands Marketing Metrics B2C 104

CSM Practice

FEBRUARY 24, 2020

In this blog series, we’ll examine each customer success metric category in separate blogs. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback. READ our Customer Success BLOG: [link]. Customer Financial Metrics. Customer Usage Metrics.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

CSM Practice

FEBRUARY 24, 2020

In this blog series, we’ll examine each customer success metric category in separate blogs. These requests may be in the form of customer questions, bug reports, training requests , or customer feedback. READ our Customer Success BLOG: [link]. Customer Financial Metrics. Customer Usage Metrics.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Frequent feedback from CSMs and other members of your team about customer disposition and health, usually gathered in the form of a simple Red, Yellow, Green scale.

Metrics 59

Metrics Customer Success e-support Net Promoter Score 59

SurveySensum

NOVEMBER 22, 2021

When the feedback form poped they shared their frustration. Prioritize actions of improvement with the respective teams by answering the following questions. For instance, Olay has been sharing personalized newsletters to customers who reported issues while opening its cap! Let’s discuss this in detail in our next blog ?

Feedback 52

Feedback B2C B2B Touchpoint 52

Survicate

FEBRUARY 20, 2019

You ask a question, segment responses and/or questions into groups, create an action plan based on your findings, and follow-up. These can be provided in the form of reviews on websites and app stores or as responses to your surveys. Bug: Technical fixes that customers expect to be fixed. So far, so good.

Feedback 81

Feedback Management Survey Tools 81

transcosmos Information Systems

NOVEMBER 21, 2018

Hackers reportedly took advantage of a software bug that was introduced in a 2017 video uploading feature to gain ‘access tokens’ and take over some of the accounts. The social media platform logged out 90 million users—including 40 million potentially at risk—and patched up the bugs to solve the problem.

Data 48

Data Social Media Exercises System 48

Amity

MARCH 29, 2017

There are many pieces of advice I’ve given to others when posed with questions such as: “How should I start a Client Success team at my business?” Without going into why (perhaps a topic for a future blog post) here are my four tips for how to build strong, personal relationships with your clients.

Tips 48

Tips Sports Examples Communication 48

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. With AI, you can get answers to most of your “why” questions. It means doing many things on many levels of an organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Zonka Feedback

DECEMBER 26, 2023

Forget clunky forms and generic questions. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. It enables businesses to seamlessly improve their forms. The future of surveys is here, powered by AI!

Feedback 52

Feedback Tools Survey Analysis 52

GetFeedback

JULY 29, 2019

Your survey design, including the style and number of questions you use, can impact the quality of data you receive. You need to include questions which are likely to deliver actionable feedback. . For example, the question “Is the user interface hard to use?” Receiving actionable survey feedback.

Survey 150

Survey Feedback How To Net Promoter Score 150

SmartKarrot

JUNE 24, 2020

In this blog, we’ll delve deeper into the process of setting up effective OKRs for customer success. In other words, you anticipate their questions and challenges and provide solutions before they ask. You have to retain them with incentives in the form of discounts, add-ons, upgrades, etc. Customer Success: A Closer Look.

Customer Success 10

Customer Success Measurement Loyalty Effort Score 10

ProProfs Chat

JANUARY 4, 2022

Market research experts and statisticians rely so much on numerical data that they forget to ask the bigger questions. . Qualitative data can help you get in-depth, intimate answers to such big questions that can never be discovered using a quantitative approach. . What sets us apart from the competition? Stay tuned to find out.

Analysis 52

Analysis Examples Data Social Media 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. With AI, you can get answers to most of your “why” questions. It means doing many things on many levels of organization. using a 0-10 scale.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Method:CRM

MARCH 28, 2023

This blog dives into some of the ways you can provide the best customer experience. It’s important to ask questions on social media and in surveys. Whether it’s fixing bugs on your website or switching to sustainable packaging materials, the best way to show customers that you hear them is by responding to their feedback.

Customer Experience 52

Customer Experience Self Service How To Net Promoter Score 52

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. With AI, you can get answers to most of your “why” questions. It means doing many things on many levels of organization. using a 0-10 scale.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Currency Alliance

FEBRUARY 26, 2019

Another area of low-hanging fruit will likely be around the considerable arbitrage that exists between the peanuts that are often offered by brands in the form of loyalty points, and the significant discounts or cash-back offered to non-loyalty customers. You can read our blog on loyalty coalitions here.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ProProfs Chat

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Here we go!

Software 98

Software Feedback Net Promoter Score Social Media 98