InMoment XI

SEPTEMBER 14, 2023

A single tweet or a Facebook post can go viral, causing irreparable damage to a brand’s reputation. In such a volatile environment, brands must be vigilant and proactive in managing their online reputation to mitigate potential risks. A positive customer experience can significantly bolster your brand’s reputation.

Brands 260

Brands Management Social Media Effort Score 260

InMoment XI

FEBRUARY 29, 2024

The business owner would then create localized content such as blog posts about upcoming local events where they will be showcasing their products. Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content.

Tips 260

Tips Strategy Case Study Social Media 260

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees. And it is making these touchpoints wildly successful!

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Avaya

MARCH 17, 2019

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Smith+co CX

JANUARY 15, 2018

If you have a holistic brand vision, an ambitious strategy, and the need to deliver an empathetic customer experience, the next step is to embark on a branded customer experience training initiative to make this the reality. What actually needs to happen in the daily tasks of brand leaders to move the business forward?

Training 28

Training Brand Values Brands Measurement 28

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees. And it is making these touchpoints wildly successful!

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees. And it is making these touchpoints wildly successful!

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees. And it is making these touchpoints wildly successful!

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees. And it is making these touchpoints wildly successful!

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Avaya

SEPTEMBER 5, 2018

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. The journey includes all the touch points and engagements that an individual has with a brand. A touchpoint should be seen from customer perspective.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Russel Lolacher

JUNE 15, 2021

I read a lot of articles, books and blog posts about customer service experience and ways to attract, retain and reacquire customers to keep organizations happy and healthy. I try to do that myself in this blog from time to time too. But what about serving employees? The Substitution Game.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. The journey includes all the touch points and engagements that an individual has with a brand. A touchpoint should be seen from customer perspective.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

SurveySparrow

JULY 26, 2019

Your brand advocates will be the ones who will spend more money on your products as the years go by, send your business a recommendation on LinkedIn, Facebook or Twitter, participate willingly in a case study, be featured in your blog posts, refer you to their friends, etc. This will help with reinforcing your brand values.

Social Media 61

Social Media Customers Brands Brand Values 61

ProProfs Chat

DECEMBER 30, 2021

In this blog, we have covered everything about psychographic segmentation to help you understand your customers better. Now connect both the data to create a psychographic market segmentation. Tailor Your Brand Values. It will serve as the main touchpoint. Take a look. What is Psychographic Segmentation?

Examples 52

Examples Social Media Sports Survey 52

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel support adds tremendous value by enriching customer relations. Field service management: An industry in transition.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

AWS Machine Learning

SEPTEMBER 13, 2022

Consumers are increasingly engaging with businesses through digital surfaces and multiple touchpoints. Reviews have the power to influence consumer decisions and strengthen brand value. Next, we use the topic-terms.csv file generated by Amazon Comprehend to connect the unique terms associated with each topic.

Analysis 67

Analysis Data Social Media Examples 67

Pretium Solutions

JANUARY 22, 2012

There is no exception to this reality for customer experience leaders , managers, supervisors and professionals, who strive every day to find new and better ways to create and build customer loyalty and deliver brand value to customers. A customer’s search for value never ends or takes a rest. to please our customers.

Loyalty 56

Loyalty Touchpoint Sales Customers 56

Pretium Solutions

JANUARY 22, 2012

There is no exception to this reality for customer experience leaders , managers, supervisors and professionals, who strive every day to find new and better ways to create and build customer loyalty and deliver brand value to customers. A customer’s search for value never ends or takes a rest. to please our customers.

Loyalty 40

Loyalty Touchpoint Sales Customers 40

Pretium Solutions

JANUARY 22, 2012

There is no exception to this reality for customer experience leaders , managers, supervisors and professionals, who strive every day to find new and better ways to create and build customer loyalty and deliver brand value to customers. A customer’s search for value never ends or takes a rest. to please our customers.

Loyalty 40

Loyalty Touchpoint Sales Customers 40

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

SmartKarrot

MARCH 9, 2022

In B2B SaaS company marketing, the primary forms like blog posts , user guides, web pages, videos, landing pages, and how-to’s are the ones that need to be product-led. At what point or part of the blog should the product become the hero? The language and tonality must represent the brand values and business goals.

Strategy 10

Strategy Fashion B2B Customer Retention 10

ViiBE Blog

JANUARY 20, 2022

However, it has long been said that it can take as many as 8 touchpoints before a customer finally buys from a business online. But what if your customers don’t get to 8 and get stuck on touchpoints 2 or 3? What are customer touchpoints? It can be a comment on a Facebook post, an email inquiry, newsletter signup, and more.

Touchpoint 52

Touchpoint Interaction Infographics Social Media 52