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Genesys PureConnect vs Genesys Cloud: Choosing the Right Contact Center Solution

VDS

We’ll also explore the advantages of moving to a cloud-based contact center solution like Genesys Cloud, as well as potential challenges to consider. Customer engagement and contact centers are critical components of any business’s success. While these two platforms share similarities, they also have important differences.

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InformedIQ automates verifications for Origence’s auto lending using machine learning

AWS Machine Learning

In this post, we learn about the challenges faced and how machine learning (ML) solved the problems. This post was co-written with Robert Berger and Adine Deford from InformedIQ. They improve regulatory compliance, reduce cost, and increase accuracy by decreasing human error rates that are caused by the repetitive nature of tasks.

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Benefits and Challenges of a Microservices Architecture

datastax

Many companies are now using microservices for both re-architecting existing applications and for starting brand-new projects and initiatives, and they’re investing heavily in doing so. In one survey by Red Hat , 87% of respondents indicated they are using or considering multiple technologies for developing microservices.

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The Six Steps to Hybrid Cloud

datastax

Enterprises often struggle with how best to achieve the full benefits of hybrid cloud and many take very different paths to get there. Companies that haven’t embraced hybrid cloud architectures run their main applications on-premises, with no cloud strategy evident organization-wide. No Hybrid Cloud Strategy.

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Velocity Conference Shows What’s Gaining Velocity in Data Management

datastax

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. Distributed” Moves to the Main Stage.

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From Monolith to Microservices: What Have I Learned?

Optimove

If you’re reading this, you’re likely curious about or dealing with the challenges of monolithic applications. To address these challenges, the R&D department at Optimove began turning to microservices architecture. What are the Challenges with Monolithic Applications? Here’s how it went about.

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Build well-architected IDP solutions with a custom lens – Part 6: Sustainability

AWS Machine Learning

The AWS Well-Architected Framework helps you understand the benefits and risks of decisions made while building workloads on AWS. The IDP Well-Architected Custom Lens provides you with guidance on how to address common challenges in IDP workflows that we see in the field.