ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Totango

MAY 29, 2020

The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead. Become a Leader to Your Customers. Lean on Win-Back Strategies.

How To 62

How To Resources Software Customer Success 62

ViiBE Blog

DECEMBER 21, 2020

Field service organizations rely heavily on truck rolls to reach customers; however, truck rolls are often counterproductive. Dispatch-heavy organizations like digital service providers report 25% of truck rolls as non-value added (NVA) and an immense waste of resources. The result is a win-win for organizations.

Metrics 98

Metrics Average Handle Time Customer Satisfaction Call Center 98

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? The team and I spent a whole day finding the best alternatives to this customer feedback platform. What is Customer Thermometer ? Customization is limitless with instant survey design options and an icon playground.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Avaya

AUGUST 17, 2016

New platforms are being created every day for customers to uniquely engage with the brands they love. Customers today have greater autonomy and higher expectations than ever regarding their service experience. The former depends on a single channel of communication to service customers: audio.

Innovation 40

Innovation Contact Center Multi-Channel Call Center 40

Comm100

MARCH 20, 2018

to send a letter to a customer. Holiday letters are an excellent way to keep customers up-to-date, send out promotions, and show customers you care. Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. Thanks for Being a Customer on Your Birthday.

B2B 101

B2B Sales Customers Sports 101

Grade.us

MAY 7, 2019

Part 2: Creative and Marketing Tools To Implement Services. It's easy to use, incredibly intuitive and it comes with legendary customer support. Dashlane also bundles a VPN with their service. Drift enables you to chat with prospective clients browsing through your website via your browser or the Drift mobile app.

Tools 37

Tools Marketing Management Video 37

Grade.us

MAY 28, 2019

It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Create your custom types and start filling in your templates. Agencies can use Snappa to create graphics for social media, ads, blogs, and more in seconds. The one and only Wordpress. Prismic.io. per user/mo.

Tools 37

Tools Marketing Social Media Advertising 37

Grade.us

JANUARY 7, 2019

They encourage clients to make a commitment, to make a yes or no decision Consumption: When clients grow to rely on you, they use your products and services more. If your agency focuses heavily on clients with retail, service warehouse or multi-location businesses, a locator widget is a must. Let's take a look. What do you?

Report 37

Report Retail Meeting Strategy 37